You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

This setting has been configured by a profile - but there is no profile

After the update to MacOS 14 on my M1 Air, I have a supper annoying bug - I cannot change the lock screen settings, namely display off settings. It keeps saying that these are managed by a profile.

At the same time, when I open Profiles, It says the Profiles are not active - this is managed by Profiles too :)))


It's kind of a closed loop here. Im sure I had no profiles, so seems like a virus/bag.


Anyone could help with that, maybe?


MacBook Air (M1, 2020)

Posted on Oct 2, 2023 3:55 AM

Reply
Question marked as Top-ranking reply

Posted on May 9, 2024 6:50 AM

I had the same problem on my personal MacBook pro.

Found the fix here. https://www.igeeksblog.com/how-to-fix-settings-have-configured-by-profile-on-mac/


  1. On your Mac, go to the Apple menu → Select Screen Time in the sidebar.
  2. Select Content & Privacy.
  3. Ensure Content & Privacy is toggled on → Select Preference Restrictions under it.


I then ensured all the switches were on.


15 replies
Sort By: 
Question marked as Top-ranking reply

May 9, 2024 6:50 AM in response to petrivyaroslav

I had the same problem on my personal MacBook pro.

Found the fix here. https://www.igeeksblog.com/how-to-fix-settings-have-configured-by-profile-on-mac/


  1. On your Mac, go to the Apple menu → Select Screen Time in the sidebar.
  2. Select Content & Privacy.
  3. Ensure Content & Privacy is toggled on → Select Preference Restrictions under it.


I then ensured all the switches were on.


Reply

Nov 30, 2023 5:24 PM in response to petrivyaroslav

Thank you all for the replies. In fact, it was a bug, the computer was not managed by a company. I just ended up resetting it and setting it up once again with no problems going forward. Worth mentioning that problem with the setting occurred only after the update to Sonoma - might be helpful for anyone

Reply

Nov 30, 2023 5:07 PM in response to petrivyaroslav

It's quite simple.


That Mac computer likely isn't owned by you. Your company is managing it.


They've disabled your ability to change Lock Screen settings, and they restricted your ability to view the various Configuration Profiles that they've pushed out to your device, that is managing/controlling various aspects of it.


Certainly not a bug or virus.


You need to reach out to who owns/manages your computer and ask them.

Reply

Oct 2, 2023 5:02 AM in response to petrivyaroslav

User wrote " It's kind of a closed loop here. Im sure I had no profiles, so seems like a virus/bag. "


There are no known Windows-like Viruses in the wild that self replicate and affect macOS, because of the underling UNIX  Foundation and Permission Limitation. 


The Operating System resides in a Sealed and Read Only Volume that can not be opened by the User nor by Third Party Applications.


Download the Application Etrecheck directly from the Developer.


The Application is Not a " Silver Bullet " but only a tool to examine the Hardware / Software used on this computer 


This is a Diagnostic Tool that makes no changes to the computer.


It makes a coherent and readable inventory of both the Hardware and Software used on the computer 


The application is free or paid from added features. 


The Report will Not Reveal Any Personal Information. 


Post back the Full Report - copy and paste - >>>> using the Additional Text Icon ( 3rd Icon to last ) <<<<





Reply

Oct 2, 2023 5:37 AM in response to petrivyaroslav

Yes and Thank you for the Report


A " quick review " shows differently and the Computer is a Managed Computer


With that being as it is, suggest speaking with the IT Department of the School / University or Organization who has Control over this computer


Configuration Profiles:


  com.apple.finder


    ProhibitBurn


  com.apple.SubmitDiagInfo


    AutoSubmit


  com.apple.profileRemovalPassword


    RemovalPassword


  com.apple.applicationaccess.new


    familyControlsEnabled


  com.apple.systempolicy.control


    AllowIdentifiedDevelopers


    EnableAssessment


  com.apple.appstore


    DisableSoftwareUpdateNotifications


    restrict-store-softwareupdate-only


    restrict-store-disable-app-adoption


    restrict-store-require-admin-to-install


  com.apple.desktop


    locked


  com.apple.DiscRecording


    BurnSupport


  com.apple.ShareKitHelper


    SHKAllowedShareServices[0]


  com.apple.coremediaio.support


    Device Access Allowed


  com.apple.MCX


    dontAllowFDEDisable


    com.apple.EnergySaver.portable.BatteryPower/Disk Sleep Timer-boolean


    com.apple.EnergySaver.desktop.ACPower/Display Sleep Timer


    com.apple.EnergySaver.portable.ACPower-ProfileNumber


    com.apple.EnergySaver.portable.ACPower/Disk Sleep Timer-boolean


    com.apple.EnergySaver.portable.BatteryPower/Wake On LAN


    com.apple.EnergySaver.portable.ACPower/Automatic Restart On Power Loss


    com.apple.EnergySaver.portable.BatteryPower-ProfileNumber


    com.apple.EnergySaver.portable.ACPower/System Sleep Timer


    com.apple.EnergySaver.desktop.ACPower/Disk Sleep Timer-boolean


    com.apple.EnergySaver.portable.BatteryPower/Display Sleep Timer


    com.apple.EnergySaver.portable.BatteryPower/System Sleep Timer


    com.apple.EnergySaver.desktop.ACPower/Sleep On Power Button


    com.apple.EnergySaver.desktop.ACPower-ProfileNumber


    DestroyFVKeyOnStandby


    com.apple.EnergySaver.portable.BatteryPower/Automatic Restart On Power Loss


    com.apple.EnergySaver.desktop.ACPower/Wake On LAN


    com.apple.EnergySaver.desktop.ACPower/Automatic Restart On Power Loss


    com.apple.EnergySaver.portable.ACPower/Wake On LAN


    safariAllowAutoFill


    com.apple.EnergySaver.portable.ACPower/Display Sleep Timer


    com.apple.EnergySaver.desktop.ACPower/System Sleep Timer


  com.apple.systempreferences


    DisabledPreferencePanes[0]


  com.apple.gamed


    GKFeatureAddingGameCenterFriendsAllowed


    GKFeatureAccountModificationAllowed


    GKFeatureGameCenterAllowed


    GKFeatureMultiplayerGamingAllowed


  com.apple.screensaver


    askForPassword


    askForPasswordDelay


  com.apple.applicationaccess


    allowMusicService


    allowPasswordSharing


    allowPasswordAutoFill


    allowPasswordProximityRequests


    allowCloudBookmarks


    allowSpotlightInternetResults


    allowFingerprintForUnlock


    allowCloudCalendar


    allowCloudMail


    allowiTunesFileSharing


    allowDefinitionLookup


    allowCloudDesktopAndDocuments


    allowContentCaching


    allowCloudKeychainSync


    allowCloudReminders


    allowCloudNotes


    allowCloudAddressBook


    allowAutoUnlock


    forceDelayedSoftwareUpdates


    allowCloudDocumentSync


  com.apple.dashboard


    whiteListEnabled


  com.apple.NetworkBrowser


    DisableAirDrop


  com.apple.MCX.FileVault2


    UserEntersMissingInfo


    Enable


    Defer


    ShowRecoveryKey


    UseKeychain


    UseRecoveryKey


  com.apple.preferences.users


    DisableUsingiCloudPassword





com.apple.mdm


    AccessRights


    CheckInURL


    ServerURL


    IdentityCertificateUUID


    CheckOutWhenRemoved


    ServerCapabilities[0]


    Topic




Reply

Oct 2, 2023 5:17 AM in response to PRP_53

EtreCheckPro version: 6.8.2 (68031) Report generated: 2023-10-02 13:14:50 Download EtreCheckPro from https://etrecheck.com Runtime: 2:16 Performance: Excellent Problem: Other problem Major Issues: Anything that appears on this list needs immediate attention. Unsigned files - There are unsigned software files installed that could be malicious and should be reviewed. Gatekeeper disabled - Gatekeeper security protection is disabled. This computer is at risk of malware infection. Apple security disabled - Apple security software is disabled. This computer is at risk of malware infection. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. System extensions installed - This computer has system extensions installed. System extensions can be difficult to uninstall. Configuration profiles found - This computer may have configuration profiles installed. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. System modifications - There are a large number of system modifications running in the background. Limited permissions - More information may be available with Full Disk Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Sharing enabled - This computer has sharing services enabled that could be a security risk. Hardware Information: MacBook Air (M1, 2020) Status: Supported MacBook Air Model: MacBookAir10,1 2.40 GHz Apple M1 (m1) CPU: 8-core 8 GB RAM - Not upgradeable Battery: Health = Normal - Cycle count = 327 Video Information: Apple M1 Color LCD (built-in) 2880 x 1800 Drives: disk0 - APPLE SSD AP0256Q 251.00 GB (Solid State - TRIM: Yes) Internal Apple Fabric NVM Express disk0s1 [APFS Container] 524 MB disk1 [APFS Virtual drive] 524 MB (Shared by 4 volumes) disk1s1 - iSCPreboot (APFS) [APFS Preboot] (6 MB used) disk1s2 - xART (APFS) (6 MB used) disk1s3 - Hardware (APFS) (668 KB used) disk1s4 - Recovery (APFS) [Recovery] (20 KB used) disk0s2 [APFS Container] 245.11 GB disk3 [APFS Virtual drive] 245.11 GB (Shared by 6 volumes) disk3s1 (APFS) [APFS Container] (9.82 GB used) disk3s1s1 - Macintosh HD (APFS) [APFS Snapshot] (9.82 GB used) disk3s2 - Preboot (APFS) [APFS Preboot] (5.75 GB used) disk3s3 - Recovery (APFS) [Recovery] (886 MB used) disk3s4 - Update (APFS) (51 MB used) disk3s5 - Data (APFS) [APFS Virtual drive] (160.21 GB used) disk3s6 - VM (APFS) [APFS VM] (2.15 GB used) disk0s3 [APFS Container] 5.37 GB disk2 [APFS Virtual drive] 5.37 GB (Shared by 2 volumes) disk2s1 - Recovery (APFS) [Recovery] (1.60 GB used) disk2s2 - Update (APFS) (4 MB used) disk4 - Apple Disk Image 8.26 GB () External Virtual Interface disk4s1 [APFS Container] 8.26 GB disk5 [APFS Virtual drive] 8.26 GB (Shared by 1 volumes) disk5s1 - x*************************r (APFS) (7.62 GB used) Mounted Volumes: disk1s1 - iSCPreboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/iSCPreboot Used: 6 MB Shared values Size: 524 MB Free: 506 MB disk1s2 - xART Filesystem: APFS Mount point: /System/Volumes/xarts Used: 6 MB Shared values Size: 524 MB Free: 506 MB disk1s3 - Hardware Filesystem: APFS Mount point: /System/Volumes/Hardware Used: 668 KB Shared values Size: 524 MB Free: 506 MB disk3s1s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Read-only: Yes Used: 9.82 GB Shared values Size: 245.11 GB Free: 66.11 GB Available: 81.77 GB disk3s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Used: 5.75 GB Shared values Size: 245.11 GB Free: 66.11 GB Available: 81.77 GB disk3s4 - Update Filesystem: APFS Mount point: /System/Volumes/Update Used: 51 MB Shared values Size: 245.11 GB Free: 66.11 GB Available: 81.77 GB disk3s5 - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Encrypted Used: 160.21 GB Shared values Size: 245.11 GB Free: 66.11 GB Available: 81.77 GB disk3s6 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Used: 2.15 GB Shared values Size: 245.11 GB Free: 66.11 GB Available: 81.77 GB disk5s1 - x*************************r Filesystem: APFS Disk Image Mount point: /L*****y/D*******r/C***********r/Volumes/x***********g Owners enabled: No Read-only: Yes Used: 7.62 GB Shared values Size: 8.26 GB Free: 617 MB Network: Interface en6: USB 10/100/1000 LAN Interface en3: Ethernet Adapter (en3) Interface en4: Ethernet Adapter (en4) Interface bridge0: Thunderbolt Bridge Interface en0: Wi-Fi 802.11 a/b/g/n/ac/ax Interface en5: iPhone Interface en7: iPhone 2 Interface en8: iPhone 3 Remote Apple Events: Enabled Screen sharing: Enabled System Software: macOS Sonoma 14.0 (23A344) Time since boot: About 3 days Configuration Profiles: com.apple.finder ProhibitBurn com.apple.SubmitDiagInfo AutoSubmit com.apple.profileRemovalPassword RemovalPassword com.apple.applicationaccess.new familyControlsEnabled com.apple.systempolicy.control AllowIdentifiedDevelopers EnableAssessment com.apple.appstore DisableSoftwareUpdateNotifications restrict-store-softwareupdate-only restrict-store-disable-app-adoption restrict-store-require-admin-to-install com.apple.desktop locked com.apple.DiscRecording BurnSupport com.apple.ShareKitHelper SHKAllowedShareServices[0] com.apple.coremediaio.support Device Access Allowed com.apple.MCX dontAllowFDEDisable com.apple.EnergySaver.portable.BatteryPower/Disk Sleep Timer-boolean com.apple.EnergySaver.desktop.ACPower/Display Sleep Timer com.apple.EnergySaver.portable.ACPower-ProfileNumber com.apple.EnergySaver.portable.ACPower/Disk Sleep Timer-boolean com.apple.EnergySaver.portable.BatteryPower/Wake On LAN com.apple.EnergySaver.portable.ACPower/Automatic Restart On Power Loss com.apple.EnergySaver.portable.BatteryPower-ProfileNumber com.apple.EnergySaver.portable.ACPower/System Sleep Timer com.apple.EnergySaver.desktop.ACPower/Disk Sleep Timer-boolean com.apple.EnergySaver.portable.BatteryPower/Display Sleep Timer com.apple.EnergySaver.portable.BatteryPower/System Sleep Timer com.apple.EnergySaver.desktop.ACPower/Sleep On Power Button com.apple.EnergySaver.desktop.ACPower-ProfileNumber DestroyFVKeyOnStandby com.apple.EnergySaver.portable.BatteryPower/Automatic Restart On Power Loss com.apple.EnergySaver.desktop.ACPower/Wake On LAN com.apple.EnergySaver.desktop.ACPower/Automatic Restart On Power Loss com.apple.EnergySaver.portable.ACPower/Wake On LAN safariAllowAutoFill com.apple.EnergySaver.portable.ACPower/Display Sleep Timer com.apple.EnergySaver.desktop.ACPower/System Sleep Timer com.apple.systempreferences DisabledPreferencePanes[0] com.apple.gamed GKFeatureAddingGameCenterFriendsAllowed GKFeatureAccountModificationAllowed GKFeatureGameCenterAllowed GKFeatureMultiplayerGamingAllowed com.apple.screensaver askForPassword askForPasswordDelay com.apple.applicationaccess allowMusicService allowPasswordSharing allowPasswordAutoFill allowPasswordProximityRequests allowCloudBookmarks allowSpotlightInternetResults allowFingerprintForUnlock allowCloudCalendar allowCloudMail allowiTunesFileSharing allowDefinitionLookup allowCloudDesktopAndDocuments allowContentCaching allowCloudKeychainSync allowCloudReminders allowCloudNotes allowCloudAddressBook allowAutoUnlock forceDelayedSoftwareUpdates allowCloudDocumentSync com.apple.dashboard whiteListEnabled com.apple.NetworkBrowser DisableAirDrop com.apple.MCX.FileVault2 UserEntersMissingInfo Enable Defer ShowRecoveryKey UseKeychain UseRecoveryKey com.apple.preferences.users DisableUsingiCloudPassword com.apple.mdm AccessRights CheckInURL ServerURL IdentityCertificateUUID CheckOutWhenRemoved ServerCapabilities[0] Topic Notifications: Slack.app 66 notifications Telegram.app 3 notifications Security: Gatekeeper: Anywhere System Integrity Protection: Enabled Antivirus software: AdGuard Remote Apple Events: Enabled Screen sharing: Enabled Unsigned Files: Launchd: /Library/LaunchDaemons/com.virtualdesktop.autoinstall.plist Executable: /usr/local/bin/virtualdesktop/runinstaller.sh Launchd: /Library/LaunchDaemons/com.microsoft.teams.TeamsUpdaterDaemon.plist Executable: /Applications/Microsoft Teams.app/Contents/TeamsUpdaterDaemon.xpc/Contents/MacOS/TeamsUpdaterDaemon Details: Restrictive config permissions - possibly malware Launchd: /Library/LaunchDaemons/com.virtualdesktop.uninstall.plist Executable: /usr/local/bin/virtualdesktop/runcleaner.sh Launchd: /Library/LaunchDaemons/com.virtualdesktop.launch.plist Executable: /usr/local/bin/virtualdesktop/runlauncher.sh Apps: 2 Applications: 546 apps 21 x86-only apps 3 unsigned apps System Extensions: [Running] AdGuard Network Extension - version 2.12.0 (Adguard Software Limited - 2023-09-20) Application: /Applications/Adguard.app - version 2.9.1 (Adguard Software Limited - 2023-09-21) Description: AdGuard Network Extension Kernel Extensions: /Applications/Adguard.app [Not Loaded] com.adguard.nfext.kext - com.adguard.nfext (1.0.31 - SDK 12) System Launch Daemons: [Not Loaded] 39 Apple tasks [Loaded] 220 Apple tasks [Running] 139 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 21 Apple tasks [Loaded] 252 Apple tasks [Running] 147 Apple tasks Launch Daemons: [Other] com.adguard.mac.adguard.pac.plist (Adguard Software Limited - installed 2023-09-29) Executable: /Library/Application Support/AdGuard Software/com.adguard.mac.adguard/kext/adguard-pac [Loaded] com.adguard.mac.adguard.tun-helper.plist (Adguard Software Limited - installed 2023-09-29) Executable: /Library/Application Support/AdGuard Software/com.adguard.mac.adguard/kext/adguard-tun-helper [Running] com.adguard.mac.adguard.xpcgate2.plist (Adguard Software Limited - installed 2023-09-29) Command: /Library/Application Support/AdGuard Software/com.adguard.mac.adguard/kext/xpcgate2 com.adguard.mac.adguard.xpcgate2 [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2023-07-10) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.Communicator [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2023-07-10) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.SMJobBlessHelper [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2023-09-22) Executable: /Library/PrivilegedHelperTools/com.adobe.acc.installer.v2 [Loaded] com.adobe.agsservice.plist (Adobe Inc. - installed 2023-05-02) Executable: /Library/Application Support/Adobe/AdobeGCClient/AGSService [Loaded] com.google.keystone.daemon.plist (Google LLC - installed 2022-10-27) Executable: /Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/MacOS/GoogleSoftwareUpdateDaemon [Loaded] com.microsoft.EdgeUpdater.update-internal.109.0.1518.107.system.plist (Microsoft Corporation - installed 2023-09-29) Command: /Library/Microsoft/EdgeUpdater/109.0.1518.107/EdgeUpdater.app/Contents/MacOS/EdgeUpdater --server --service=update-internal --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/updater/*=2 --system [Loaded] com.microsoft.EdgeUpdater.update.system.plist (Microsoft Corporation - installed 2023-09-29) Command: /Library/Microsoft/EdgeUpdater/109.0.1518.107/EdgeUpdater.app/Contents/MacOS/EdgeUpdater --server --service=update --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/updater/*=2 --system [Loaded] com.microsoft.EdgeUpdater.wake.109.0.1518.107.system.plist (Microsoft Corporation - installed 2023-09-29) Command: /Library/Microsoft/EdgeUpdater/109.0.1518.107/EdgeUpdater.app/Contents/MacOS/EdgeUpdater --wake --vmodule=*/components/update_client/*=2,*/chrome/updater/*=2 --enable-logging --system [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2023-09-28) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdaterDaemon.xpc/Contents/MacOS/StandaloneUpdaterDaemon [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2023-09-28) Executable: /Applications/OneDrive.app/Contents/OneDriveUpdaterDaemon.xpc/Contents/MacOS/OneDriveUpdaterDaemon [Not Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2023-09-13) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2023-09-13) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2022-05-27) Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Not signed - installed 2022-10-20) Executable: /Applications/Microsoft Teams.app/Contents/TeamsUpdaterDaemon.xpc/Contents/MacOS/TeamsUpdaterDaemon [Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2021-11-11) Executable: /Library/PrivilegedHelperTools/com.teamviewer.Helper [Not Loaded] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2021-09-15) Command: /Applications/TeamViewer.app/Contents/MacOS/TeamViewer_Service -Module Full [Loaded] com.tunnelbear.mac.tbeard.plist (TunnelBear, Inc. - installed 2022-06-05) Executable: /Library/PrivilegedHelperTools/com.tunnelbear.mac.tbeard [Loaded] com.virtualdesktop.autoinstall.plist (Not signed - installed 2022-03-28) Executable: /usr/local/bin/virtualdesktop/runinstaller.sh [Loaded] com.virtualdesktop.launch.plist (Not signed - installed 2022-03-28) Executable: /usr/local/bin/virtualdesktop/runlauncher.sh [Loaded] com.virtualdesktop.uninstall.plist (Not signed - installed 2022-03-28) Executable: /usr/local/bin/virtualdesktop/runcleaner.sh [Loaded] com.xerox.AnalyticsAgent.plist (Xerox Corporation - installed 2021-11-25) Executable: /Library/PrivilegedHelperTools/com.xerox.AnalyticsAgent [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2023-08-17) Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2023-07-10) Executable: /Library/Application Support/Adobe/ARMDC/Application/Acrobat Update Helper.app/Contents/MacOS/Acrobat Update Helper [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2023-09-22) Command: /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/MacOS/Creative Cloud --showwindow=false --onOSstartup=true [Running] com.adobe.GC.AGM.plist (Adobe Inc. - installed 2023-05-02) Command: /Library/Application Support/Adobe/AdobeGCClient/Adobe Genuine Software Monitor Service -mode=logon [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2023-05-02) Command: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=logon [Loaded] com.adobe.ccxprocess.plist (Adobe Inc. - installed 2023-09-28) Command: /Applications/Utilities/Adobe Creative Cloud Experience/CCXProcess/CCXProcess.app/Contents/MacOS/CCXProcess --openAtBoot [Loaded] com.google.keystone.agent.plist (Google LLC - installed 2022-10-27) Command: /Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded [Loaded] com.google.keystone.xpcservice.plist (Google LLC - installed 2022-10-27) Command: /Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2023-09-28) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdater.app/Contents/MacOS/OneDriveStandaloneUpdater [Not Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2023-09-11) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2023-09-13) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent [Not Loaded] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2021-09-15) Command: /Applications/TeamViewer.app/Contents/MacOS/TeamViewer -RunAsAgent YES [Not Loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2021-09-15) Command: /Applications/TeamViewer.app/Contents/MacOS/TeamViewer_Desktop_Proxy -RunAsAgent YES -Module Full User Launch Agents: [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2023-05-02) Command: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=scheduled [Loaded] com.canva.availablility-check-agent.plist (Canva Pty Ltd - installed 2023-09-29) Command: /Applications/Canva.app/Contents/MacOS/Canva --start-availability-check-agent [Loaded] com.grammarly.ProjectLlama.cleanup.plist (Grammarly, Inc - installed 2023-03-29) Command: ~/Library/Application Support/com.grammarly.ProjectLlama/GRLoginHelper.app/Contents/MacOS/GRLoginHelper cleanup [Loaded] com.valvesoftware.steamclean.plist (Valve Corporation - installed 2022-09-27) Command: ~/Library/Application Support/Steam/SteamApps/steamclean Public User Login Items: [Running] AcceleratorKeys (Moses Soh - installed 2023-01-23) Application /Applications/AcceleratorKeys.app [Loaded] LaunchAtLoginHelper (Moses Soh - installed 2023-01-23) Modern Login Item /Applications/AcceleratorKeys.app/Contents/Library/LoginItems/LaunchAtLoginHelper.app [Loaded] AdGuardLoginHelper (Adguard Software Limited - installed 2023-09-21) Modern Login Item /Applications/Adguard.app/Contents/Library/LoginItems/AdGuardLoginHelper.app [Running] AdobeResourceSynchronizer (Adobe Inc. - installed 2023-09-14) Application /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app [Running] EUSAManager (Institute of Information Technologies, Private Joint Stock Company - installed 2021-11-25) Application /Applications/EUSAManager.app [Running] Google Drive (Google LLC - installed 2023-09-21) Application /Applications/Google Drive.app [Loaded] GRLoginHelper (Grammarly, Inc - installed 2023-09-29) Modern Login Item /Applications/Grammarly Desktop.app/Contents/Library/LoginItems/GRLoginHelper.app [Loaded] LauncherApplication (App Store - installed 2022-01-20) Modern Login Item /Applications/Hidden Bar.app/Contents/Library/LoginItems/LauncherApplication.app [Loaded] Microsoft Outlook (Microsoft Corporation - installed 2023-09-20) Application /Applications/Microsoft Outlook.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2023-09-28) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2023-09-28) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Running] Slack (App Store - installed 2023-09-25) Application /Applications/Slack.app [Not Loaded] Slack Login Helper (App Store - installed 2023-09-25) Modern Login Item /Applications/Slack.app/Contents/Library/LoginItems/Slack Login Helper.app [Running] Spark (App Store - installed 2023-09-10) Application /Applications/Spark.app [Running] Telegram (App Store - installed 2023-09-26) Application /Applications/Telegram.app App Extensions: Widgets: HomeScreenWidget - /Applications/Newsify.app Microsoft Edge Widgets - /Applications/Microsoft Edge.app Safari extensions: Grammarly for Safari - /Applications/Grammarly for Safari.app AdGuard Assistant - /Applications/Adguard.app File providers: Google Drive - /Applications/Google Drive.app OneDrive File Provider - /Applications/OneDrive.app Finder sync extensions: Keka Finder Integration - /Applications/Keka.app OneDrive Finder Integration - /Applications/OneDrive.app Adobe Content Synchronizer Finder Extension - /Applications/Utilities/Adobe Sync/CoreSync/Core Sync.app FinderSyncExtension - /Applications/Google Drive.app/Contents/Applications/FinderHelper.app Ad-blockers: Hush - /Applications/Hush.app QuickLook Previews: EtreCheckQuickLook - ~/Downloads/EtreCheckPro.app com.etresoft.etrecheck4 *.etrecheck Internet Plug-ins: AdobePDFViewer: 20.012.20041 (Adobe Systems, Inc. - installed 2020-07-31) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2020-07-31) Audio Plug-ins: MSTeamsAudioDevice: 2020.42.00.9 (Microsoft Corporation - installed 2020-10-13) TVRemoteAudio: 1.0.1 (TeamViewer GmbH - installed 2021-09-15) Backup: Time Machine information is limited without Full Disk Access Destinations: C*******************e [Local] (Last used) Performance: System Load: 3.75 (1 min ago) 2.92 (5 min ago) 2.89 (15 min ago) Nominal I/O usage: 0.72 MB/s File system: 8.17 seconds Write speed: 1531 MB/s Read speed: 2802 MB/s CPU Usage Snapshot: Type Overall System: 9 % User: 15 % Idle: 76 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Microsoft Edge Helper (Renderer) (5) 34.38 % (Microsoft Corporation) WindowServer 27.34 % (Apple) Microsoft Edge Helper (GPU) 24.46 % (Microsoft Corporation) kernel_task 18.80 % (Apple) EtreCheckPro 17.40 % (Etresoft, Inc.) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 669 MB (Etresoft, Inc.) Microsoft Edge Helper (Renderer) (5) 551 MB (Microsoft Corporation) kernel_task 199 MB (Apple) Slack Helper (Renderer) 126 MB (App Store) Microsoft Edge 118 MB (Microsoft Corporation) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 27 MB / 19 MB (Apple) com.apple.WebKit.Networking 23 MB / 558 KB (Apple) Safari 497 KB / 112 KB (Apple) cloudd 159 KB / 96 KB (Apple) netbiosd 143 KB / 93 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 13 (Apple) Microsoft Edge Helper (Renderer) (5) 5 (Microsoft Corporation) Microsoft Edge Helper (Plugin) 4 (Microsoft Corporation) Microsoft Edge Helper (GPU) 4 (Microsoft Corporation) coreaudiod 3 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 49 MB Used RAM: 7.02 GB Cached files: 951 MB Available RAM: 1001 MB Swap Used: 1.33 GB Software Installs (past 60 days): Install Date Name (Version) 2023-08-10 Adobe Acrobat (23.003.20269) (23.003.20269) 2023-08-17 Zoom (5.15.7.21404) 2023-08-25 Grammarly for Safari (9.69) 2023-08-25 Adobe Acrobat (23.003.20284) (23.003.20284) 2023-08-26 Hush (1.0.12) 2023-09-04 macOS 13.5.1 (13.5.1) 2023-09-08 macOS 13.5.2 (13.5.2) 2023-09-10 Spark (2.11.31) 2023-09-13 Microsoft AutoUpdate (4.63.23091003) 2023-09-14 Adobe Acrobat (23.006.20320) (23.006.20320) 2023-09-16 Newsify (7.3) 2023-09-21 AdGuard (1385) 2023-09-21 Google Drive (1.3.18.216) 2023-09-21 Keynote (13.2) 2023-09-21 Room Planner (1156) 2023-09-25 Slack (4.34.119) 2023-09-26 Telegram (10.1.1) 2023-09-29 XProtectPlistConfigData (2172) 2023-09-29 XProtectPayloads (112) 2023-09-29 macOS 14.0 (14.0) 2023-09-29 RosettaUpdateAuto (1.0.0.0.1.1694878618) 2023-09-29 Microsoft Edge (117.0.2045.40) 2023-09-29 MRTConfigData (1.93) Diagnostics Information (past 7-30 days): 2023-09-29 19:47:05 spotlightknowledged High CPU Use Executable: /System/Library/Frameworks/CoreSpotlight.framework/spotlightknowledged 2023-09-29 19:35:24 mdwrite High CPU Use Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mdwrite 2023-09-29 17:50:10 racoon Crash (2 times) Executable: /usr/sbin/racoon 2023-09-29 17:48:53 ANECompilerService High CPU Use Executable: /System/Library/PrivateFrameworks/AppleNeuralEngine.framework/XPCServices/ANECompilerService.xpc/Contents/MacOS/ANECompilerService 2023-09-28 22:45:57 installd High CPU Use Executable: /System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/Resources/installd 2023-09-27 12:47:44 signpost_reporter High CPU Use Executable: /usr/libexec/signpost_reporter 2023-09-26 14:07:35 Spark.app High CPU Use Executable: /Applications/Spark.app 2023-09-25 18:23:22 Microsoft Excel.app High CPU Use Executable: /Applications/Microsoft Excel.app End of report

Does that helps?

Reply

This setting has been configured by a profile - but there is no profile

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.