icloud charges me twice every month. how do i stop one of them?

apple com bill and apple.com/bill charges me $.99 each month. should only be 1 charge per month.


iPhone 7 Plus, iOS 14

Posted on Oct 2, 2023 6:13 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 4, 2023 6:23 AM

Hi Tmccurdy2010,


Thanks for contacting Apple Support Communities!


We understand that you're seeing two charges for an iCloud subscription. We see that you've also reviewed If you want to cancel a subscription from Apple.


Were you able to find receipts within your emails to cancel the subscription? This excerpt from the article above explains how, " Can’t find the subscription that you want to cancel?

You can cancel iCloud+ in your iCloud storage settings.

If you aren't trying to cancel iCloud+, find your receipt:

  1. Search your email for the words "receipt from Apple."
  2. On the receipt for the subscription, check which Apple ID was used.

Email receipt that shows the Apple ID that was used for a purchase from Apple.

  • If a family member's Apple ID appears on the receipt, ask that family member to use the steps in this article to cancel the subscription. You can’t cancel a family member's subscription.
  • If another Apple ID that you use appears on the receipt, sign in with that Apple ID and use the steps in this article to cancel the subscription.
  • If you can't find a receipt from Apple for the subscription, you might have bought the subscription from another company. To find out which company bills you, check your bank or credit card statement. To cancel the subscription, you must contact the company that bills you for the subscription."


If you're not able to locate the subscription, you may consider reaching out to Apple directly to review your account with you. You can find their contact details here: Contact Apple Support 


Take care!

1 reply
Question marked as Top-ranking reply

Oct 4, 2023 6:23 AM in response to Tmccurdy2010

Hi Tmccurdy2010,


Thanks for contacting Apple Support Communities!


We understand that you're seeing two charges for an iCloud subscription. We see that you've also reviewed If you want to cancel a subscription from Apple.


Were you able to find receipts within your emails to cancel the subscription? This excerpt from the article above explains how, " Can’t find the subscription that you want to cancel?

You can cancel iCloud+ in your iCloud storage settings.

If you aren't trying to cancel iCloud+, find your receipt:

  1. Search your email for the words "receipt from Apple."
  2. On the receipt for the subscription, check which Apple ID was used.

Email receipt that shows the Apple ID that was used for a purchase from Apple.

  • If a family member's Apple ID appears on the receipt, ask that family member to use the steps in this article to cancel the subscription. You can’t cancel a family member's subscription.
  • If another Apple ID that you use appears on the receipt, sign in with that Apple ID and use the steps in this article to cancel the subscription.
  • If you can't find a receipt from Apple for the subscription, you might have bought the subscription from another company. To find out which company bills you, check your bank or credit card statement. To cancel the subscription, you must contact the company that bills you for the subscription."


If you're not able to locate the subscription, you may consider reaching out to Apple directly to review your account with you. You can find their contact details here: Contact Apple Support 


Take care!

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icloud charges me twice every month. how do i stop one of them?

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