My primary microphone isn’t working. What is the next step in repair?

Hi Igiveupsohelpme,

Thank you for using the Apple Support Communities! If your experiencing an issue with the microphones on your iPhone, the steps below can help:

If the microphones on your iPhone aren't working

1. Remove any screen protectors, films, or cases from your iPhone.

2. Clear any debris from the openings of your iPhone. 

Contact Apple Support

If you still sound unclear during calls, recordings, or apps, contact Apple Support to discuss service options.

Hope this helps!

Have a great day.