Why is my card continuing to be declined even after I have spoken with FIVE different Apple Card/Goldman Sachs account specialists? I have plenty of money in my account, and the problem is on their end, not mine.
On Sept. 30, I was informed by Apple that my account information was being updated/changed, through no request on my part.
I subsequently attempted to make a purchase costing about $6 from Amazon, only to have that purchase declined. I had to call Apple Support in order to actually complete the purchase with the new card number.
Later that day, I attempted to make another purchase from Amazon, and again, this was declined, and again, I called Apple/GS to complete the purchase.
Then I tried to use my card, only to have it declined.
By the end of the evening I had spoken to FIVE different Apple Support/GS people, and each time I was told, "I'm sorry this is happening, I have fixed it and your card should be good now."
Then this a.m. I was informed that a recurring purchase linked to me Apple Card was also declined. I checked my account, made sure the new number was on file, only to have the transaction appear as "Declined- Card Replaced."
I am currently awaiting what will be a Call Back from the SIXTH person at Apple Card/GS to see if my new card numbers --- which I again state I did NOT request-- can be made functional.
P.S. I shouldn't have to listen to your choice of "music" while on hold, prior to the eventual message, "If you would prefer to request a Call Back, please Press One or say "Call Back." I'm suffering enough.
iPhone SE, iOS 16