Related Article: Update your Apple Card account information

Why is my card continuing to be declined even after I have spoken with FIVE different Apple Card/Goldman Sachs account specialists? I have plenty of money in my account, and the problem is on their end, not mine.

On Sept. 30, I was informed by Apple that my account information was being updated/changed, through no request on my part.

I subsequently attempted to make a purchase costing about $6 from Amazon, only to have that purchase declined. I had to call Apple Support in order to actually complete the purchase with the new card number.

Later that day, I attempted to make another purchase from Amazon, and again, this was declined, and again, I called Apple/GS to complete the purchase.

Then I tried to use my card, only to have it declined.

By the end of the evening I had spoken to FIVE different Apple Support/GS people, and each time I was told, "I'm sorry this is happening, I have fixed it and your card should be good now."

Then this a.m. I was informed that a recurring purchase linked to me Apple Card was also declined. I checked my account, made sure the new number was on file, only to have the transaction appear as "Declined- Card Replaced."

I am currently awaiting what will be a Call Back from the SIXTH person at Apple Card/GS to see if my new card numbers --- which I again state I did NOT request-- can be made functional.

P.S. I shouldn't have to listen to your choice of "music" while on hold, prior to the eventual message, "If you would prefer to request a Call Back, please Press One or say "Call Back." I'm suffering enough.

iPhone SE, iOS 16

Posted on Oct 2, 2023 8:02 AM

Reply
3 replies

Oct 2, 2023 10:01 AM in response to Jan Kubik

You’ll need to talk to Apple about updating the subscription. Many times the subscription will continue to be charged against the original payment method (old number). Please review the support article linked below and contact Apple Subscription Support.


Subscriptions and Billing - Official Apple Support


Have your other issues been resolved to your satisfaction or is there an ongoing issue beyond the subscription? If so, please provide a little more information so I can more clearly understand your concerns and help resolve any issues.

Why is my card continuing to be declined even after I have spoken with FIVE different Apple Card/Goldman Sachs account specialists? I have plenty of money in my account, and the problem is on their end, not mine.

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