My Airpod Pros first gen has been making cracking sounds when in ear. Caller would tell me I sound muffled. Both noise cancellation and transparency mode is nonexistent. What can I do to remedy my device issue?
Hi MSs_W87,
We appreciate you reaching out to us.
We’d like to gather additional details that may help us be in a better position to assist you.
It looks like you came from the article below. Does that mean your device is already up to date?
Update your iPhone or iPad - Apple Support
If yes, we recommend that you try the rest steps in the article below.
If your AirPods Pro (1st generation) make crackling or static sounds - Apple Support
Also, as mentioned in the article, "If you still experience sound quality issues—or if the issues increase in loud environments, with exercise, or while talking on the phone—refer to AirPods Pro Service Program for Sound Issues."
Take care!
Hi MSs_W87,
We appreciate you reaching out to us.
We’d like to gather additional details that may help us be in a better position to assist you.
It looks like you came from the article below. Does that mean your device is already up to date?
Update your iPhone or iPad - Apple Support
If yes, we recommend that you try the rest steps in the article below.
If your AirPods Pro (1st generation) make crackling or static sounds - Apple Support
Also, as mentioned in the article, "If you still experience sound quality issues—or if the issues increase in loud environments, with exercise, or while talking on the phone—refer to AirPods Pro Service Program for Sound Issues."
Take care!
AirPod's Pro 1 Crackling & Lost of Function
