Camera not working since ios17

I updated my iPhone 11 yesterday to ios 17.0.2. Since then, my phone is showing several glitches: the back camera doesn’t work (black screen), the flashlight doesn’t work and the video doesn’t work. Please help.

iPhone 11, iOS 17

Posted on Oct 2, 2023 6:34 PM

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Question marked as Top-ranking reply

Posted on Oct 4, 2023 6:25 PM

Thanks for posting in the Apple Support Communities samarth131,


The following steps specially address issues with your iPhone's camera, as well as the flash:

If the camera or flash on your iPhone, iPad, or iPod touch isn't working



1. Remove any case, accessory, or film that might block the camera or flash or that places a magnet near the camera.
2. Test the camera by trying to take a photo.
3. Test the LED flash:
4. Try the flashlight in Control Center on your iPhone or Control Center on your iPad. On an iPhone X or later or an iPad, swipe down from the upper-right corner of the screen. On an iPhone 8 or earlier, swipe up from the bottom edge of any screen.
5. Tap the Flashlight button Flashlight icon.
If the flash works only sometimes, open the Camera app and tap the flash button 


If the issue persists, work through these additional steps:


1. If the photo is blurry, clean the front and back camera lenses with a microfiber cloth. If you see dirt or debris inside the lens, damage to your iPhone near the camera, or if the camera lens appears to be misaligned or blocked, contact Apple Support to discuss service options.

2. If you see motion blur in low-light situations and you use a lens converter, metallic case, or a magnetic lens mount, try removing the accessory.

3. Restart your iPhoneiPad, or iPod touch.

4. Update your iPhone to the latest version of iOS.

5. Test the camera again by taking a photo. If your device has a front and rear camera, check if one or both aren't working. To switch cameras, tap the rotate button .

  to choose a different setting. 

configuration profile, including a Mobile Device Management (MDM) profile, can disable the camera.


If you need further assistance, we recommend contacting Apple Support, who have access to the tools and resources needed to investigate and assist further. Get Support


Take care!

4 replies
Question marked as Top-ranking reply

Oct 4, 2023 6:25 PM in response to samarth131

Thanks for posting in the Apple Support Communities samarth131,


The following steps specially address issues with your iPhone's camera, as well as the flash:

If the camera or flash on your iPhone, iPad, or iPod touch isn't working



1. Remove any case, accessory, or film that might block the camera or flash or that places a magnet near the camera.
2. Test the camera by trying to take a photo.
3. Test the LED flash:
4. Try the flashlight in Control Center on your iPhone or Control Center on your iPad. On an iPhone X or later or an iPad, swipe down from the upper-right corner of the screen. On an iPhone 8 or earlier, swipe up from the bottom edge of any screen.
5. Tap the Flashlight button Flashlight icon.
If the flash works only sometimes, open the Camera app and tap the flash button 


If the issue persists, work through these additional steps:


1. If the photo is blurry, clean the front and back camera lenses with a microfiber cloth. If you see dirt or debris inside the lens, damage to your iPhone near the camera, or if the camera lens appears to be misaligned or blocked, contact Apple Support to discuss service options.

2. If you see motion blur in low-light situations and you use a lens converter, metallic case, or a magnetic lens mount, try removing the accessory.

3. Restart your iPhoneiPad, or iPod touch.

4. Update your iPhone to the latest version of iOS.

5. Test the camera again by taking a photo. If your device has a front and rear camera, check if one or both aren't working. To switch cameras, tap the rotate button .

  to choose a different setting. 

configuration profile, including a Mobile Device Management (MDM) profile, can disable the camera.


If you need further assistance, we recommend contacting Apple Support, who have access to the tools and resources needed to investigate and assist further. Get Support


Take care!

Oct 9, 2023 3:25 PM in response to LobaOnThisOne

LobaOnThisOne Said:

This is the same issue I've been facing for weeks now after the IOS 17 update on my 12 Pro

———-


Report this to Apple

Do your Part: Provide Apple with feedback on this, letting them know about this issue.  Apple may not get back to you directly, but the more feedback they receive on this, the more they will know what is occurring, and what bug fixes to include in updates to come.

  1. Go Here: Feedback - iPhone - Apple
  2. Select: "Bug Report" for the "Feedback Type"
  3. Comment: that this all began after installing an update. Include the URL of this thread
  4. Proceed from there as necessary

Oct 4, 2023 6:48 PM in response to samarth131

samarth131 Said:

"Camera not working since ios17: I updated my iPhone 11 yesterday to ios 17.0.2. Since then, my phone is showing several glitches: the back camera doesn’t work (black screen), the flashlight doesn’t work and the video doesn’t work. Please help."

-------


iOS17 and Camara Issues:



Report this as a Bug to Apple:

Inform Apple of this bug. They will not get back to directly, but the more feedback they receive on this, the more they will know what is going on, and what needs to be fixed. Their developers will look into it, and will more likely create a fix for it in updates to come. Apple will know nothing of this, if you don't report it to them.

  1. Go Here: Feedback - Safari - Apple
  2. Select: "Bug Report" for the "feedback type"
  3. Comment: that this all began after installing this update. Include the URL of this thread.
  4. Proceed from there as necessary.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Camera not working since ios17

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