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My Mac randomly shuts off. IS it a battery issue or a software issue?

My MacBook was purchased last 2020. It is a MacBook Pro 13"

MacBook Pro (2017 – 2020)

Posted on Oct 2, 2023 8:45 PM

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2 replies

Oct 3, 2023 10:06 AM in response to mitsi98

If it only happens when using the laptop on battery, there is a good chance the battery is at fault. If it occurs when using the power adapter, then it is unlikely the battery is at fault.


Try booting into Safe Mode to see if you have the same issue. If you don't have the issue while booted into Safe Mode, then most likely the issue is due to some third party app you have installed.


Make sure to disconnect all external devices in case one of them is causing a problem.


You can also try running the Apple Diagnostics to see if any hardware issues are detected. Unfortunately the diagnostics rarely detect hardware failures.


Do you have the Intel or Apple Silicon version? And what version of macOS are you running?

My Mac randomly shuts off. IS it a battery issue or a software issue?

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