Need Help
My Mac has a screen that shows support.apple.com/mac/startup with folder contains question mark flashing what can I do to make my laptop working > I need help if someone can fixed and recover my data near Yokohama , Japan.
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That means your Mac cannot located a Start up disk or the OS is not available, which likely indicates a failure of some sort.
If your Mac starts up to a question mark - Apple Support
Note the last comment on contacting Apple Support