Auto-lock greyed out and cannot be enable (low battery mode is off)

I have realised that after last update to iPadOS 17 (17.0.2) the option for auto-lock does not work and cannot be changed either.

iPad Pro (4th generation)

Posted on Oct 3, 2023 5:21 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 3, 2023 6:02 AM

As you may be aware, iPad auto-lock will be fixed at two minutes if you have enabled Low Power mode:

Settings > Battery > Low Power Mode


If the problem persists after disabling Low Power Mode, perform a forced-restart of your iPad:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.




  • On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




You might also check that Date & Time and TimeZone are also correctly set for your iPad - as these settings are known to cause various functional issues if incorrectly configured:

Settings > General > Date & Time


If these settings are similarly greyed-out, you have a ScreenTime Passcode set - which must be temporarily removed before some settings can be changed:

Settings > ScreenTime > Change ScreenTime Passcode > Turn Off ScreenTime Passcode

3 replies
Question marked as Top-ranking reply

Oct 3, 2023 6:02 AM in response to bitsdisasters

As you may be aware, iPad auto-lock will be fixed at two minutes if you have enabled Low Power mode:

Settings > Battery > Low Power Mode


If the problem persists after disabling Low Power Mode, perform a forced-restart of your iPad:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.




  • On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




You might also check that Date & Time and TimeZone are also correctly set for your iPad - as these settings are known to cause various functional issues if incorrectly configured:

Settings > General > Date & Time


If these settings are similarly greyed-out, you have a ScreenTime Passcode set - which must be temporarily removed before some settings can be changed:

Settings > ScreenTime > Change ScreenTime Passcode > Turn Off ScreenTime Passcode

Oct 3, 2023 6:39 AM in response to bitsdisasters

Having myself acknowledged that you may be aware that Low Power mode can inhibit access to some settings, additional information was provided of other settings that may be a source of the issue.


If you have digested all of the suggestions made - it may be necessary to reset your iPad settings. While this reset will not cause any loss of data, as a precaution, it is always wise to ensure that you have a current iCloud or iTunes backup before performing the reset:

How to back up your iPhone, iPad, and iPod touch - Apple Support


When you are happy to proceed, you can perform the reset from iPad settings:

Settings > General > Transfer or Reset iPad > Reset > Reset All Settings


If the problem still doesn’t clear, the next step is to reset the iPad to factory settings:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support


Otherwise, you would be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad - and you can explore your available options:

Genius Bar Reservation and Apple Support Options - Apple

Oct 3, 2023 6:33 AM in response to LotusPilot

Thanks but first thing thing I said was that Low battery mode is disable (and I tried restarting the device several times) so your answer does not help at all.

In order to expand the explanation, this device just worked fine until I updated it to the latest iPadOS version. BTW, I'm not a newbie to Apple ecosystem or tech so all these generic actions have been performed on my own after some research on internet .

Regards

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Auto-lock greyed out and cannot be enable (low battery mode is off)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.