Related Article: If you can't send or receive messages on your iPhone or iPad

I have changed my sim and now my imessage isnt working.



I have just changed my sim over and restarted my phone. I went to send an imessage and it is saying another name instead of mine. When I go to settings to add my number to the list, it doesn't come up with my number. I am not sure what to do. When I look at my devices, too my iPhone 11 doesn't come up as part of my devices


thanks

iPhone 11

Posted on Oct 3, 2023 5:33 AM

Reply
1 reply

Oct 5, 2023 5:47 AM in response to Jai_K00

Hi Jai_K00,


We see you're having some iMessage trouble and you already checked out the resource titled If you can't send or receive messages on your iPhone or iPad.


It might help to work through this resource next: Add or remove your phone number in Messages or FaceTime - Apple Support


"f you can't see or select your number in Messages or FaceTime

  1. Make sure that you're using the latest software for your Mac or iOS device
  2. Make sure that you correctly followed the iPhone steps to set up your phone number. You should be using the same Apple ID on all of your devices.
  3. In the "You can be reached" section of Messages and FaceTime settings, make sure that there are checkmarks beside your phone number and Apple ID:
  4. You can simultaneously use both your phone number and email address to start or receive conversations in Messages.

If your phone number is unchecked and you can't select it, or you have some other issue, follow these steps:

  1. On your Mac:
    • In Messages, choose Messages > Settings, then click iMessage. Click Sign Out.
    • In FaceTime, choose FaceTime > Settings, then click General. Click Sign Out.
  1. On your iPhone, iPad, and iPod touch:
    • Go to Settings > Messages > Send & Receive. Tap your Apple ID, then tap Sign Out.
    • Go to Settings > FaceTime. Tap your Apple ID, then tap Sign Out.
  1. On your iPhone:
    • Go back to Settings > Messages and make sure that iMessage is turned on.
    • Tap Send & Receive, then choose “Use your Apple ID for iMessage” and sign in with your Apple ID.
  1. Using the same Apple ID, sign back in to Messages and FaceTime on your other devices. 
  2. If you still need help, change your Apple ID password and repeat the setup steps. If that doesn't work, contact Apple Support."


Take care.


I have changed my sim and now my imessage isnt working.

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