iPhone 12 security lockout

Hi. Changed my passcode and forgot it. Now my iPhone is on security lockout. Don’t want to erase due to pics, texts etc from my mom who passed. How can I unlock iPhone without erasing?? Begging for help please!

iPhone 12, iOS 16

Posted on Oct 3, 2023 9:28 AM

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Question marked as Top-ranking reply

Posted on Oct 3, 2023 9:35 AM

Hi there,


My condolences for the loss of your mother.


Your post indicates that you are using an iPhone 12 running iOS 16. If by some chance you're actually using iOS 17, you can follow this guide to temporarily use your old passcode when you forget your new passcode: Temporarily use your old passcode when you forget your new passcode on iPhone or iPad - Apple Support


If you are indeed running iOS 16 or an earlier version, it will not be possible to unlock the device without remembering the passcode or erasing its contents.


1 reply
Question marked as Top-ranking reply

Oct 3, 2023 9:35 AM in response to AmErikaAmErika

Hi there,


My condolences for the loss of your mother.


Your post indicates that you are using an iPhone 12 running iOS 16. If by some chance you're actually using iOS 17, you can follow this guide to temporarily use your old passcode when you forget your new passcode: Temporarily use your old passcode when you forget your new passcode on iPhone or iPad - Apple Support


If you are indeed running iOS 16 or an earlier version, it will not be possible to unlock the device without remembering the passcode or erasing its contents.


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iPhone 12 security lockout

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