My phone sound volume is to max but voice I hear when talking to someone is very low.
My IPhone SE is only 1.5 years old and incoming calls are hard to hear.
iPhone 6, iOS 12
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User profile for user:
mingoslkd
User level:
Community Specialist
Hi billsyed,
This page has some troubleshooting steps to follow for when you are having issues hearing on calls with the Apple Phone app.
This section has the additional steps which can be helpful:
If you want to try more steps on your own
If you prefer, here are some more steps you can try on your own. After following these steps, you might still need to contact Apple Support to discuss service options.
1. Remove all screen protectors, films, or cases from your device.
2. Check the speaker opening to see if it's blocked or dirty. On iPhone only, make sure that the receiver isn't blocked or dirty.
3. If necessary, clean the speaker or receiver opening with a small, soft-bristled brush. Make sure that the brush is clean and dry.
4. Go to Settings > Sounds (or Settings > Sounds & Haptics), and drag the Ringer and Alerts slider back and forth a few times. If you don't hear any sound, or if your speaker button on the Ringer and Alerts slider is dimmed, your speaker might need service.
5. If you hear sound, try making a call with your iPhone and turn on speakerphone. On iPad or iPod touch, make a FaceTime call. If you still can't hear, or hear static or crackling, then your network or reception could be the issue. Try to call again later, or from a different location.
If you're not able to resolve the issue with those steps, speak with Apple directly about this issue. Click the link below for additional assistance on this matter.
Kindest regards!