Stickers feature not available on iPhone 15 Pro

This may help others, it helped me!

After backing up my phone and restoring it back to factory settings, I was able to get my phone fixed. I homes didn’t think it would work. I even went as far as to make videos with my iPad for Apple, to show them that I did do this, because I do have a scheduled meeting with them today. Now when they call, I will be able to give them the good news!

I cannot promise this will help others also struggling. I do recommend anyone who is having trouble, to try it.

I’m glad that I did!

I wanted to update on what I did, and how it worked.

Hello KateT1208,

Thanks for posting! We understand you're running into some issues with your stickers. To confirm, are you running iOS 17.0.3? If not, we recommend backing up and then updating to see if this helps: Update your iPhone or iPad - Apple Support

If the issue persists, use this link to reach us directly for further help: Get Support

Take care.

If you have tired everything but backing up and factory resetting your phones. That is the next step I would try. For me it worked. Yes it is a pain. If your still have trouble, then I would contact Apple letting them know all that you did. That way you’re not back tracking. I hope this helps.

Apple is aware of the issue. I know because I did call and talk to them about it. I also let them know how to fix the issue. That I found. That did fix the issue for me.

You will need to back up your phone then factory reset it. (Yes I know that is a pain) that is what worked for me.

I have had no issues since doing this. I did this back in October.

I hope this helps

Yes, that is what I ultimately did. Googled online, the Apple chat line, then level 2, level 3, finally got to level 4. All very nice folks. 12 hours altogether, multiple tried fixes...ultimately had to wipe out and start over. Now dealing with the sequel to those "other" changes. Very frustrating but the Apple folks were very nice. Wish I could have gotten to level 4 faster as levels 2-3 just were able to kick the can.

Spouse and I just received new 15pros today. I was excited to try the sticker function. Hers worked, mine didn’t. Obviously we have the latest 17.2 upgrade. The sticker photo (live or otherwise) immediately disappears. Sure was looking forward to getting beyond “things that don’t work) on this iPhone. Only option to give up a day to tech support?

Heads up! Upgrading to IOS 18 is not solving the issue.

Might be the reason behind this is I have used phone-to-phone transfer for iphone XR -> 15 Pro max. Freshly reset iphone devices might not face this issue IMO.

I’m having the same issue the stickers worked on my iPhone and 11 but I’ve upgraded to iPhone 15 pro and it’s not working very disappointed. Not wanting to reset my phone and lose everything though and can’t be without a phone soo how can I fix!

It was the third person I talked to (after the chat line). Unfortunately #1 told me to reset to factory settings (which didn't work). #3 said that was too drastic of a fix for level 1. I've been dealing with the sequel...any password stored is no longer there so I'm having to type in again with every website/app.

I have this same issue since I've upgraded tot iPhone 15 Pro a few months ago. I was hoping they were going to fix it in 17.4, but just installed the update and still not working. Is apple working on this problem or is it so low key they are not even spending their time and effort on it?

Well, upgraded to iOS 18, hoped the problem would be gone. But nope: still not making stickers on a iPhone 15 Pro 😔

Seriously Apple, why aren’t you helping us rule the internet with the best stickers?

Just got the iPhone max pro 15 and my stickers aren’t working. They disappear in like a second after adding them!!! I have tried everything except factor reset which is ridiculous. Yes i have updated to the 18 iOS and STILL NOT FIXED !!!!!!!!

Stickers are not working on my iPhone 16 Pro Max. I did a phone-to-phone transfer from an iPhone 15 on iOS 18 (where it was previously working).

Symptoms are the same as previous replies. The sticker immediately disappears when trying to create.