Local printer redirection to Remote Desktop not working after update to SONOMA

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Level 1

8 points

Local printer redirection to Remote Desktop not working after update to SONOMA

After updating my MacBookPro to the new MacOS SONOMA, the redirection of local printers doesn't work anymore. Printers are visible and can be selected, but no printing of the document will happen. Printers work inside of my VPN and outside of my VPN but I cannot print from my VPN to my local printer anymore. This was never an issue before. Any solutions? I have tried uninstalling the printer locally, disconnecting & reconnecting printer from my VPN, reinstalling Remote Desktop, rebooting both computers, etc. Please help. It will not let me revert back to MacOS Ventura, so I am stuck.

MacBook Pro 16″, macOS 14.0

Posted on Oct 3, 2023 3:34 PM

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Answer 1

Best reply

jvedman

Level 1

14 points

Oct 13, 2023 2:51 PM in response to maddcarmom

Microsoft has released a beta version of their Remote Desktop client that resolves this issue:

http://aka.ms/rdmacbeta

Source:

https://techcommunity.microsoft.com/t5/azure-virtual-desktop-feedback/printing-issue-remote-desktop-on-mac-os-sonoma-14-0/idi-p/3941537

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Answer 2

Oct 5, 2023 5:02 PM in response to maddcarmom

Microsoft Remote Desktop, right?

If so, I *think* this is related to the removal/deprecation of PSNormalizer in Sonoma.

macOS Sonoma 14 Release Notes | Apple Developer Documentation

And, unless Apple puts it back, Microsoft will have to provide an update.

Hope this helps.

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Answer 3

maddcarmom Author

Level 1

8 points

Oct 16, 2023 11:26 AM in response to jvedman

Thank you so much. I used the beta version of Microsoft Remote Desktop as you suggested, and my local printer now works inside my VPN. Much appreciated!

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Answer 4

Dec 21, 2023 4:14 PM in response to jvedman

Thank you! This was worth time and money. If you care to look me up you can find contact info and I'll venmo you a latte equivalent.

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Answer 5

Jan 25, 2024 1:47 AM in response to maddcarmom

I have everything updated, macos and the Remote Desktop app. It still doesn't work for me. Sometimes the printer shows in Remote Desktop and sometimes it doesn't. Either way, the printer still doesn't work. It just doesn't print.

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Answer 6

maddcarmom Author

Level 1

8 points

Jan 25, 2024 6:43 AM in response to MartinKABR

After doing the most recent update, I was able to go back to my original version of Microsoft Desktop and everything was printing and working correctly with that. I'm not sure if you are using the beta version or OG version of Microsoft Desktop? I'm sorry it isn't working for you.

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Answer 7

Jan 25, 2024 7:00 AM in response to maddcarmom

I have tried both the original version om Remote Desktop and it still doesn't print. The printer's activity light just flashes once, and returns to a solid state. The print shows in the printer queue and disappears as it should be. But nothing comes out of the printer.

[Edited by Moderator]

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Answer 8

maddcarmom Author

Level 1

8 points

Jan 25, 2024 7:05 AM in response to MartinKABR

I am by no means an IT person, so I'm not sure how much I can help. Here are some things I did along the way, to try and fix the issue: Delete the Microsoft Desktop and re-install. Delete my VPN and re-set up. Delete the printer and re-install.

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Answer 9

SCOTYS

Level 1

8 points

Oct 10, 2023 12:34 PM in response to maddcarmom

Yep we have the same problem - Our remote office is screwed currently

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Answer 10

moshe249

Level 1

8 points

Oct 10, 2023 5:05 PM in response to maddcarmom

yes, I have the same problem. wish they fix it asap

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Answer 11

RuckoTK

Level 1

8 points

Oct 17, 2023 1:24 AM in response to maddcarmom

not working :(

Sonoma beta 14.1

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Answer 12

maddcarmom Author

Level 1

8 points

Oct 5, 2023 8:59 PM in response to jblanchard1

Yes, Remote Desktop. Thank you!

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Answer 13

Oct 13, 2023 4:16 AM in response to jblanchard1

Of goodness-this is why I get so nervous doing updates!

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Answer 14

maddcarmom Author

Level 1

8 points

Dec 24, 2023 8:33 AM in response to maddcarmom

Apple’s recent update fixed the issue. I have switched back from remote desktop beta version to the regular remote desktop version and everything is printing correctly.

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