lost login and Apple ID not updated

I have forgotten my login password for 2011 MacBook Pro. I have tried resetting with Apple ID through command R and terminal. The problem is I updated my Apple ID. When trying to reset it shows old Apple ID. I have tried "forgotten Apple ID/password but that only allows me to change password for new ID.

Any ideas?

MacBook Pro 13″, macOS 14.0

Posted on Oct 3, 2023 5:13 PM

Reply
1 reply

Oct 5, 2023 1:36 PM in response to Solli0408

Hello Solli0408,


We would like to see how we can help you with your Mac login password. This link will explain all the options avaiable to you, including erasing the Mac if all else fails: If you can't reset your Mac login password


"Use the Reset Password assistant

You should now see the utilities window, which shows options such as restoring from Time Machine, reinstalling macOS, and using Disk Utility.

  1. From the Utilities menu in the menu bar, choose Terminal.
  2. In the Terminal window, type resetpassword, then press Return to open the Reset Password assistant.
  3. If you're asked to select an admin user you know the password for, click “Forgot all passwords?”.
  4. At the Reset Password window, click Deactivate Mac, then click Deactivate to confirm.
  5. If you see an Activation Lock window, enter your Apple ID email and password, then click Next.
  6. At the Reset Password window, enter your new password information, then click Next.
  7. If this window shows multiple user accounts, click the Set Password button next to each account name, then enter the new password information for each account.
  8. When the password reset is completed, click Exit.
  9. Choose Apple menu  > Restart, then log in with your new password.

 


If you still can't reset your password, erase your Mac

If no other solution is successful, you have the option to reset your password by erasing your Mac.

  1. Shut down your Mac, then start up from macOS recovery as described previously.
  2. When you're asked to select an admin user you know the password for, choose Erase Mac from the Recovery Assistant menu in the menu bar.
  3. From the Erase Mac window, click Erase Mac, then click Erase Mac to confirm. 
  4. If your Mac restarts to a flashing question mark, press and hold the power button for a few seconds until your Mac turns off.
  5. Start up from macOS Recovery again, then reinstall macOS. For details, see How to reinstall macOS


If you can't reinstall macOS because the installer doesn't see a hard disk on which to install, you might need to change the format of the disk:

  1. Press Command (⌘)-Q to quit the installer.
  2. When you see the utilities window, select Disk Utility, then click Continue.
  3. Select the first item listed in the sidebar of the Disk Utility window. This is your built-in hard disk.
  4. Click the Erase button or tab on the right side of the window, then enter these details:
    • Name: Macintosh HD
    • Format: Mac OS Extended (Journaled)
    • Scheme (if shown): GUID Partition Map

5.Click Erase, then click Erase to confirm.

6.When the erase is complete, press Command-Q to quit Disk Utility and return to the utilities window. You should now be able to reinstall macOS successfully."


Cheers!



lost login and Apple ID not updated

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