You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: AlexandraP
AlexandraP Author
User level: Level 1
8 points

Playlists Disappeared After Music Billing Info Updated

I’m really REALLY disappointed to see that all my saved playlists are suddenly gone. My mother has me and four other people on a family shared plan for Apple Music and my her previous card was compromised. She just got a notification in the app today to update her billing info. She updated it today and it charged her so the next billing date is in a month. I see my subscription is back but why aren’t my playlists back? How do I restore them?

iPhone 11 Pro, iOS 16

Posted on Oct 3, 2023 7:22 PM

Reply
Question marked as Top-ranking reply
User profile for user: ryane77
ryane77
User level: Community Specialist

Posted on Oct 5, 2023 2:40 PM

G'day AlexandraP,


We see you have a question about recovering playlists from your Apple Music. While we're not sure how long your subscription was inactive, it's possible that you might need to rebuild your library and playlists if a subscription went inactive: Add and download music from Apple Music - Apple Support


As another possibility, you may just need to double-check that Sync Library is turned on as shown below: Use Sync Library with your Apple Music subscription - Apple Support


"How to turn on Sync Library on your iPhone or iPad

  1. Open the Apple Music app and tap the photo icon Photo icon. Tap Account Settings and make sure that you're signed in with the same Apple ID that you use with your Apple Music subscription.
  2. Open the Settings app.
  3. Tap Music.
  4. Turn on Sync Library. Don't see Sync Library?
  5. iPhone showing Sync Library turned on in Music Settings.
  6. Turn on Sync Library on your other devices."


We hope that helps. Best wishes.


View in context

Similar questions

2 replies
Question marked as Top-ranking reply
User profile for user: ryane77
ryane77
User level: Community Specialist

Oct 5, 2023 2:40 PM in response to AlexandraP

G'day AlexandraP,


We see you have a question about recovering playlists from your Apple Music. While we're not sure how long your subscription was inactive, it's possible that you might need to rebuild your library and playlists if a subscription went inactive: Add and download music from Apple Music - Apple Support


As another possibility, you may just need to double-check that Sync Library is turned on as shown below: Use Sync Library with your Apple Music subscription - Apple Support


"How to turn on Sync Library on your iPhone or iPad

  1. Open the Apple Music app and tap the photo icon Photo icon. Tap Account Settings and make sure that you're signed in with the same Apple ID that you use with your Apple Music subscription.
  2. Open the Settings app.
  3. Tap Music.
  4. Turn on Sync Library. Don't see Sync Library?
  5. iPhone showing Sync Library turned on in Music Settings.
  6. Turn on Sync Library on your other devices."


We hope that helps. Best wishes.


Reply

Playlists Disappeared After Music Billing Info Updated

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up