I have my mother living Kiev Ukraine. I got her an ipad to communicate, while I live in Austria. She change phone. She is 78 and could not restore the account herself. I need to do it while I am a couple of days in Kiev
iPhone XS, iOS 16
You could try to restore the password via iforgot.apple.com
If this is not working, you can enroll in account recovery for your mother:
How to use account recovery when you can’t reset your Apple ID password - Apple Support
You could try to restore the password via iforgot.apple.com
If this is not working, you can enroll in account recovery for your mother:
How to use account recovery when you can’t reset your Apple ID password - Apple Support
My mother forgot her apple ID password
