How to reset the iPhone 14 screen lock when the forgot password option is not appearing

Hi jayant_karn,

The options you have available will depend largely on the version of iOS installed on the device. instructions or links to the processes are all contained in the article If you see an iPhone or iPad unavailable message or Security Lockout screen. Those options include:

Using an old password if recently changed on iOS 17

"If you recently changed passcodes, use your old passcode to temporarily sign in

When you change your passcode in iOS 17 and later, Passcode Reset gives you 72 hours when your old iPhone passcode can be used to sign in to your phone. When you sign in to your iPhone this way, you must immediately change your passcode again.

To use Passcode Reset:

1. From your device's Lock Screen, try to enter your passcode until the "[Device] Unavailable" screen appears and your device asks you to try again later.
2. When you're able to, tap the Forgot Passcode? option in the bottom corner of the screen.
3. Tap Try Passcode Reset.
4. Enter your old passcode then follow the onscreen instructions to set a new passcode."

If that is not an option and you meet these requirements:

"Before you reset your device

• You need to have a device that's using iOS 15.2 or iPadOS 15.2 or later.
• Your iPhone, iPad, or iPod touch needs to be connected to a cellular or Wi-Fi network.*
• You'll need your Apple ID and password that you used to set up your device."

then you can erase the device directly:

1. "From your device's Lock Screen, try to enter your passcode until the "[Device] Unavailable" screen appears and your device asks you to try again later.
2. When you're able to, tap the Forgot Passcode? option in the bottom corner of the screen.
3. On the Security Lockout screen, tap Start [Device] Reset to confirm.
4. Enter your Apple ID password to sign out of your Apple ID on your device.
5. Tap Erase [Device] to permanently delete all of your data and settings. If you use an eSIM with iOS 17 or later, you can also choose to keep your eSIM and erase your data, or to delete your eSIM and erase your data.

  6. When your device restart, follow the onscreen instructions to set up your device again, restore your data and setting from a backup, and set a new passcode."

If that option is not presented then using a computer would be necessary following the guide at If you forgot your iPhone passcode.

Note that with the exception of the first option for recently changed passcodes, all other options require a full erase of the device and data which cannot be avoided.

Regards.