LG soundplate no longer fully responding

Since the latest Apple TV IOS update (17.0), I have lost total control of my LG TV and Soundplate using the AppleTV remote. It can control the volume level, but not turn the LG Soundplate on.

Apple TV 4K, tvOS 17

Posted on Oct 4, 2023 6:12 AM

Reply
3 replies

Oct 6, 2023 6:39 AM in response to Kleinklan

Hey there Kleinklan,


We'd like to help by ruling out some possible causes:


  1. Is the option for Turn On Your TV with Your Remote enabled under Settings > Remotes and Devices?
  2. Sometimes unexpected behavior can be resolved with a restart: Turn Apple TV on or off
  3. Have you already tried unpairing/pairing your Apple TV remote? You can find the steps to do this under 'Pair your remote' in this article: If your Siri Remote or Apple TV Remote isn't working


If the issue remains after trying the above steps, we recommend letting Apple Support know what's been tried as they'll be in the best position to assist further: Get Support


Cheers!

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LG soundplate no longer fully responding

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