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Touch id

Since update to Sonoma 14.0 the Touch ID is no more available


iMac 24″, macOS 14.0

Posted on Oct 4, 2023 8:51 AM

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1 reply

Oct 5, 2023 6:23 AM in response to Papice

What is happening when you're trying to use Touch ID?


You might want to follow these steps


  1. Make sure you have the latest version of macOS.
  2. Make sure your fingers and the Touch ID sensor are clean and dry.* Use a clean, lint-free cloth to wipe off any dirt or debris on the Touch ID sensor.
  3. Your finger should cover the Touch ID sensor completely. While Touch ID is scanning, you shouldn't tap too quickly or move your finger around.
  4. Choose Apple menu  > System Settings (or System Preferences), click Users & Groups, then click the lock  to make changes. Click Login Options, then make sure Automatic login is off.
  5. Choose Apple menu  > System Settings (or System Preferences), click Touch ID & Password, then turn on the setting to use Touch ID to unlock your Mac.
  6. Try to add a different fingerprint. Choose Apple menu  > System Settings (Or System Preferences), click Touch ID & Password, then click Add Fingerprint.
  7. For Magic Keyboard with Touch ID, turn your keyboard off and back on again, then connect your keyboard to your Mac with the USB to Lightning cable. After you've turned Magic Keyboard off and back on again, Touch ID may be unavailable for up to 10 seconds.
  8. Restart your Mac.


See this link for further reference

If Touch ID isn't working on your Mac – Apple Support (UK)


Touch id

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