How do I cancel a pending payment on the App Store?

I did an in-app purchase which is still pending another payment method which i don’t have..so i can’t use the app store..why was the purchase honored if my card was declined


[Re-Titled by Moderator]

iPhone 13 Pro, iOS 16

Posted on Oct 4, 2023 1:37 PM

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Question marked as Top-ranking reply

Posted on Oct 4, 2023 1:52 PM

You cannot cancel a pending payment. You must allow it to successfully complete.

Add a verifiable payment method to your account to allow the pending payment to complete. Once that happens you can request a refund for it.

click here ➜ Add a payment method to your Apple ID - Apple Support

then here ➜ Request a refund for apps or content that you bought from Apple - Apple Support


You will not be allowed to use the App Store until the pending payment completes successfully.



38 replies

Mar 16, 2024 2:25 AM in response to Phil0124

I UNDERSTAND ALL OF THAT!!! I want the payment to go through. This is RIDICULOUS!!! It's on a credit card and idiot Apple has a pending on and refuses to send it to my card. How do you get it to PAY OUT AS IT SHOULD!!!! I have spent $70 talking to an Apple agent and all she could come up with is "I CAN'T HELP YOU" I've talked to my credit card holder "I CAN'T HELP YOU" And the subscription? "I CAN'T HELP YOU"

How in the h**** do I get this payment to go through??? I'm not trying to avoid paying but APPLE WON'T LET ME!!

Apr 17, 2024 1:07 PM in response to Phil0124

Yeah, no, that's stupid. I bought a game as well and then went to make a different purchase another day only to find out both are now pending because Apple still hasn't completed the purchase for the first initial game, nor did it notify me that the purchase was going to be held for an extended period of time (at least 3 days), before officially charging it on my card. That's their fault, period.


And going 'into debt' over something like this that could easily be remedied by simply canceling the charge, especially since i've never actually received the item i bought that put me 'in debt' in the first place. This whole process makes no sense, nor have I ever encountered a process this ***-backwards before.

Jun 18, 2024 4:47 PM in response to Phil0124

Bro y’all are some wack **s people why can’t y’all just decline it when someone purchases something that’s too expensive. I bought multiple stuff and it let me buy it so I obviously thought I had enough money. Why y’all putting us in debt so goofy this why so many people are switching to android. Plus why don’t you run my fade? Meet me in the parking lot lil homie let’s see who’s gonna be in debt

Jun 30, 2024 8:25 AM in response to yoshi2364

Same issue. Why did Apple let it go through if I didn’t have the funds? It’s never done that before and now I can’t download **** I actually need because I no longer have the $8 in my account that should’ve been either declined or taken. Such a scummy, scammy decision. I haven’t even used the app because it ended up being absolute ****, so why can’t they just…cancel it? They’re literally not losing anything.

Jul 8, 2024 7:17 AM in response to PollyIsWolly

My suggestions and your suggestions have equal weight. You can use Apple's feedback website to suggest the change just like I can. Being part of the Community+ program does not give any special access to suggest things like that.


If enough people suggest a change or addition Apple has been known to add it or modify it.


With that said, requiring a password to download and App or make a purchase is a way that unintended purchases by younger siblings can be prevented.


click here ➜ Feedback - iTunes and App Stores - Apple






Oct 19, 2024 12:21 PM in response to yoshi2364

This is exactly what happened to me bro. Like bro apple needs to fix this. I cant even purchase anything else.it has me on 116$ dollar debt which I had the money for the 10$ pass I had bought which went thru but then it got added to the debt?? and then I wanted to buy a 100$ purchase but I didnt know If I would have a enough turns Out I didn’t bc It never really charged me but instead it put me in DEBT. I’m a minor too and do not have the money for that bruhhh.

Oct 21, 2024 1:09 PM in response to yoshi2364

Yeah see the same thing just happened to me with a payment, I got the product but then it REcharged me and now it’s just a pending payment for something I already paid for and I don’t have enough money in my account to pay for it and when I do im going to have to pay for it and then ask Apple for a refund just because it recharged me for no reason??

Oct 21, 2024 1:45 PM in response to MMzzz

MMzzz wrote:

Yeah see the same thing just happened to me with a payment, I got the product but then it REcharged me and now it’s just a pending payment for something I already paid for and I don’t have enough money in my account to pay for it and when I do im going to have to pay for it and then ask Apple for a refund just because it recharged me for no reason??

There has to be a reason for the second charge. The system won't charge you for absolutely no reason.


Whatever it was, it needs to be completed.


With that said, the App Store has no products, only digital apps, so not sure what product you paid for.


If you bought a physical product within an App that has non relation to Apple usually. You pay the App and it delivers the product. If the app charged you twice for something, then you need to deal with them as this is outside the scope of the App Store and Apple's payment platform.



Oct 21, 2024 1:59 PM in response to Phil0124

Okay well let me be more specific. I made an IN APP purchase with Roblox to buy a 9.99 robux pack and it went through successfully and I went on with my day. The next week I try to download an app and it’s not letting me due to my payment method being unreliable or whatever so I go to look and see it’s the same payment I made last week but declined and I personally never made another payment so I went to check my card and no declined payment from Roblox. All of a sudden once I check that I started getting emails of Apple trying to charge my card on this pending payment and I do not have the funds right now to pay for it and once I do I will just to get it over with and get my refund. Stop D riding Apple and js say you want a discount on their products cuz ain’t no way you’re over here replying to every complaint, rudely might I add, just to “help.” Yes lots of us are kids complaining so I feel like that should also tell you “hay maybe they really don’t know how it works” but I don’t think that got through your thick skull yet so ima leave it be. I already know how it works im just commenting on this because of apples new payment method to download policy is a little dumb in my opinion. Thank you for your feedback <3

Nov 16, 2024 5:14 PM in response to ganon88

ganon88 wrote:

I feel the exact same way, I want to run a fade too. And mine is even worse because they “un-cancelled” my free trial without my permission. For a bug-id app. For $30. Smh.

Unclear what you mean by "un-cancelled" your free trial. They will automatically turn into a subscription if not cancelled before the trial period ends. The authorization happens when you start the free trial and it will show the trial period on the screen along with the subscription price and start date. It is actually recommended to cancel at least 24 hours before the trial period ends to avoid any charges.


When you do cancel the subscription, the subscriptions page will show the expiration date instead of renewal date and there will no longer be a cancel button.

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How do I cancel a pending payment on the App Store?

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