I have macbook air m1. It’s currently running on Ventura 13.6 Im trying to update it to sonoma 14 but everytime I update it, it shows an error saying “Cant personalise my software update”. I have best interent connection, cant be the issue of wifi. I have tried updating in safe mode, Had the same issue. Is there any expert out there to help me figure out what can be the issue and possible solution?
MacBook Air 13″, macOS 13.6
iCloudhelp12 wrote:
I have macbook air m1. It’s currently running on Ventura 13.6 Im trying to update it to sonoma 14 but everytime I update it, it shows an error saying “Cant personalise my software update
”.
I have best interent connection, cant be the issue of wifi. I have tried updating in safe mode, Had the same issue. Is there any expert out there to help me figure out what can be the issue and possible solution?
verify you have adequate frees storage....
ref: If an error occurred while updating or installing macOS - Apple Support
Aside from what has already been suggested. >>
Software on the computer interfering with the download process including AntiVirus Software
Notation: Disabling the AV Software may or may not solve the issue. Removal of the AV Software may increase the chances of the download to perform as expected.
Running behind a VPN which may increase Packet losses or corruption of the download
Often times when using Wi-Fi to download these very large files, they get corrupted and fail to load. Wi-Fi is often too slow for updates and upgrades. Instead, try using a wired Ethernet connection for a new download. If that is unavailable, you may have to multiple downloads until you get a clean one that works.
I have 190 gb free storage available. It is just new MacBook.
Software Update error.
