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passcode is not working

i didnt change my passcode or faceid but it suddenlu stopped working

Posted on Oct 5, 2023 3:39 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 5, 2023 4:22 AM

The passcode and FaceID didn’t change themselves.


Perhaps “someone else” has passcode and/or FaceID access to your device … ??? 🤔


Regardless …


If you can’t determine the current passcode, your ONLY option is to reset the device and restore from a backup.


If you see an iPhone or iPad unavailable message or Security Lockout screen – Apple Support (AU)


Going forward, suggest consider changing your device Passcode AND AppleID password AND resetting your FaceID.


Also, review your AppleID at https://appleid.apple.com/ to verify that there are no “unknown” Devices or Trusted Numbers listed.


Lastly, see:


If you think your Apple ID has been compromised - Apple Support


5 replies
Question marked as Top-ranking reply

Oct 5, 2023 4:22 AM in response to apna.abhay

The passcode and FaceID didn’t change themselves.


Perhaps “someone else” has passcode and/or FaceID access to your device … ??? 🤔


Regardless …


If you can’t determine the current passcode, your ONLY option is to reset the device and restore from a backup.


If you see an iPhone or iPad unavailable message or Security Lockout screen – Apple Support (AU)


Going forward, suggest consider changing your device Passcode AND AppleID password AND resetting your FaceID.


Also, review your AppleID at https://appleid.apple.com/ to verify that there are no “unknown” Devices or Trusted Numbers listed.


Lastly, see:


If you think your Apple ID has been compromised - Apple Support


passcode is not working

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