people & pets & places album stuck at “finding people”


iPhone 12 Pro Max, iOS 17

Posted on Oct 5, 2023 5:04 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 7, 2023 10:33 AM

Hi chukwudi20,


Thank you for using the Apple Support Communities! We would recommend the steps below that can help:


If you can’t find pets in the People & Pets album in Photos


For your photos and videos of your pets to appear in this album, your device has to first complete the following steps: 
1. Index your photo library.
2. Find pet images.
Your iPhone or iPad must be locked and connected to power during the detection process. Photos on your Mac can detect these photos as long as you aren't using the app. Depending on what tasks are running in the background and the size of your photo library, this process could happen quickly or take up to a few days to complete.
While the Photos app is detecting pet photos, a "Finding People..." message appears in the People & Pets album. Until this detection is complete and the pets in your photos have been identified, the album will still be labeled People instead of People & Pets.

Hope this helps!

Have a great day.


1 reply
Question marked as Top-ranking reply

Oct 7, 2023 10:33 AM in response to chukwudi20

Hi chukwudi20,


Thank you for using the Apple Support Communities! We would recommend the steps below that can help:


If you can’t find pets in the People & Pets album in Photos


For your photos and videos of your pets to appear in this album, your device has to first complete the following steps: 
1. Index your photo library.
2. Find pet images.
Your iPhone or iPad must be locked and connected to power during the detection process. Photos on your Mac can detect these photos as long as you aren't using the app. Depending on what tasks are running in the background and the size of your photo library, this process could happen quickly or take up to a few days to complete.
While the Photos app is detecting pet photos, a "Finding People..." message appears in the People & Pets album. Until this detection is complete and the pets in your photos have been identified, the album will still be labeled People instead of People & Pets.

Hope this helps!

Have a great day.


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people & pets & places album stuck at “finding people”

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