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Can’t edit picture in line application

When edit a picture before send to friend the picture is damaged

iPhone 14 Pro, iOS 17

Posted on Oct 6, 2023 1:04 AM

Reply
3 replies

Oct 7, 2023 3:33 PM in response to suchanon160

Hello suchanon160,


Let's use the steps below to make sure that your iPhone is up to date:


1. Back up your device using iCloud or your computer.
2. Plug your device into power and connect to the internet with Wi-Fi.
3. Go to Settings > General, then tap Software Update.
4. If you see more than one software update option available, choose the one that you want to install.
5. Tap Install Now. If you see Download and Install instead, tap it to download the update, enter your passcode, then tap Install Now. If you don't know your passcode, learn what to do.


You can also find those steps in this resource: Update your iPhone or iPad


If your iPhone is all up to date, let's restart using the steps below: Restart your iPhone


1. Press and hold either volume button and the side button until the power-off slider appears.
The volume button is located on the left side of the device, and the side button is located on the right
2. Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.
3. To turn your device back on, press and hold the side button (on the right side of your iPhone) until you see the Apple logo.


Updating and restarting can sometimes help address odd behaviors.


Should that still persist, is this happening with the built-in Photos app, or another app?


Do you receive a prompt or message that the photo is damaged, or does the photo just not appear as expected?


Also, does this happen with every photo you attempt to edit?


Let us know, and we'll keep moving forward based on those details.

Can’t edit picture in line application

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