iPad 9th Gen setup failing

I am trying to set up an iPad 9th Generation by bringing over data/apps from a previous iPad. I'm not doing it via iCloud backup, but wondering if that would be a better option.


The issue starts when it forces me to do the software update to 17.0.3. Once I download the update, it stalls out on the 'Install Now' piece. I've already started over twice and have returned one iPad thinking it was the iPad. Can someone please help me to get this iPad set up?

iPad (9th generation)

Posted on Oct 6, 2023 8:17 AM

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Posted on Oct 6, 2023 8:27 AM

If you are experiencing difficulties, try setting-up new iPad from the initial "hello" screen using just your AppleID.


At this point, don't attempt to perform the transfer from your source device. Complete the initial setup - and then complete the software update if needed from iPad settings:

Settings > General > Software Update


When you have finished, simply reset the new iPad - and then perform the transfer:

Settings > General > Transfer or Reset iPad > Erase All Content and Settings


These support pages should get you started with setup of your new iPad - and the methods of transferring your data from old to new iPad:

Set up your iPhone, iPad or iPod touch – Apple Support

Transfer data from your previous iOS device to your new iPhone, iPad, or iPod touch - Apple Support

Use Quick Start to transfer data to a new iPhone, iPad or iPod touch – Apple Support


If the donor iPad, from which you are transferring your data precedes iOS12.4, QuickStart will not be available.


“Transfer” is rather a misnomer. In reality, your data and setup is merely cloned to the new device. Nothing is moved or removed from the original device.


An alternative is to restore either an iCloud or iTunes backup to the new device:

How to back up your iPhone, iPad and iPod touch – Apple Support

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support



Apps are not directly transferred between devices. For Apps, the transfer process creates a record of the Apps that are installed on the donor iPad - and it is this record of installed Apps that is transferred to the target (new) device. For Apps that are still available for download from the App Store, the corresponding Apps are automatically downloaded and installed from the App Store.


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1 reply
Question marked as Best reply

Oct 6, 2023 8:27 AM in response to 1ChiGuy

If you are experiencing difficulties, try setting-up new iPad from the initial "hello" screen using just your AppleID.


At this point, don't attempt to perform the transfer from your source device. Complete the initial setup - and then complete the software update if needed from iPad settings:

Settings > General > Software Update


When you have finished, simply reset the new iPad - and then perform the transfer:

Settings > General > Transfer or Reset iPad > Erase All Content and Settings


These support pages should get you started with setup of your new iPad - and the methods of transferring your data from old to new iPad:

Set up your iPhone, iPad or iPod touch – Apple Support

Transfer data from your previous iOS device to your new iPhone, iPad, or iPod touch - Apple Support

Use Quick Start to transfer data to a new iPhone, iPad or iPod touch – Apple Support


If the donor iPad, from which you are transferring your data precedes iOS12.4, QuickStart will not be available.


“Transfer” is rather a misnomer. In reality, your data and setup is merely cloned to the new device. Nothing is moved or removed from the original device.


An alternative is to restore either an iCloud or iTunes backup to the new device:

How to back up your iPhone, iPad and iPod touch – Apple Support

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support



Apps are not directly transferred between devices. For Apps, the transfer process creates a record of the Apps that are installed on the donor iPad - and it is this record of installed Apps that is transferred to the target (new) device. For Apps that are still available for download from the App Store, the corresponding Apps are automatically downloaded and installed from the App Store.


iPad 9th Gen setup failing

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