Forgot password to login to my MacBook air

mariola224 wrote:

I got a new laptop and have forgot my login password. What can I do? I can’t get through the login page and I am not sure how to break through and start using it. Could anyone help, please?

https://support.apple.com/en-us/HT202860

mariola224 wrote:

I’m still stuck. Could you just tell me if this problem can be fixed at one of your stores. If I take the device to a Barcelona store, will the technicians help me deal with this problem. I only need to know that, please. Thank you.

follow here https://support.apple.com/en-us/HT212190

mariola224 wrote:

The reset password doesn’t appear at all. I’ve tried with different passwords and nothing works. If I take it to an official store, will the staff be able to help me?

And within that link it tells you what to do if you don't see that option, read the whole thing, specifically at the very bottom.

mariola224 wrote:

Thank you! I’ve fixed it 😀

great