itunes screen tearing

I am using iTunes on Windows 11 Version 10.0.22621 Build 22621. The OS is completely up-to-date as is iTunes (version 12.12.10.1) and the Nvidia Graphics Driver (version 537.42). Starting the program produces no issues, but when I interact with the program by clicking on anything or scrolling, the screen will flicker in various places with parts of the window turning black and then back to normal. This happens regardless of what is running in the background. In addition, this behavior does not occur with any other applications. I suspect that it has something to do with how iTunes is interacting with the graphics driver, but I'm not sure what remedies to try either in iTunes or in the graphics driver, to fix the situation. Any insight or potential fixes would be most appreciated. Thanks!

Posted on Oct 6, 2023 3:39 PM

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4 replies

Oct 8, 2023 8:31 AM in response to JonM110

Hello JonM110,


Thank you for reaching out to Apple Support Communities.


Let's fully delete and reinstall iTunes using these steps: Download and use iTunes for Windows 10


If the issue persists, can you provide a few more details? Does this happen on other user accounts? Also, are you able to test with another graphics card to further isolate the issue?


Cheers!

Oct 8, 2023 12:59 PM in response to Omar_A1

Omar_A1,


Thanks so much for your response. I can confirm that the issue is still occurring even after a clean install of iTunes from the Microsoft Store. The details are the same: when I attempt to scroll through a list of songs in iTunes, the screen will sometimes go completely black, and other times, elements on the screen will black out. This happens regardless of the account that is logged into on the PC. Unfortunately, I am unable to test another graphics cards as my machine is a laptop. I did try setting my smooth scrolling setting in Windows 11 to one line instead of three, but that didn't help either. My NVIDIA GPU settings are factory defaults. Settings are below:




Oct 8, 2023 3:54 PM in response to mario49

So, after talking with a Senior Advisor, it seems that iTunes is not compatible with the Aero Theme for Windows. The only way to fix this issue is to right-click on the desktop or folder iTunes executable icon, then click on "troubleshoot compatibility" (You may have to click on "more options" first to get the option to show for Windows 11). Then start the troubleshooter. It will apply settings for Windows 8. In my testing, this worked almost flawlessly. The only issue is when it first renders the iTunes screen, you might see a little bit of screen tearing, but then it works with no further graphical issues. Hope this helps someone!

itunes screen tearing

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