I have a new MacBook Air upgraded to Sonoma AOL/Verizon did not work anymore. It did on the old MacBook Air. Here is my AOL support experience:
The first agent was nice and friendly, but could not help with the correct settings for Apple Mail App to work. She connected me to the AOL Support Team. This person required me after one hour of unsuccessfully solving the issue to sign up for the Advantage Plan and pay immediately. While he then continued and put me on hold to read his manual he asked me to install the McAffe tool while all of the sudden pop up windows warned about a file that could destroy my new and pristine MacBook Air 2020 M1. This is bad business practice! I was asked to contact Apple support because it was not a AOL problem. Apple told me this is a AOL issue. Then your service told me to contact my internet provider to fix the issue. Xfinity told me this is a AOL setting issue.
I am completely disappointed in this mediocre service level of AOL. I cancelled the Advantage plan as this did not solve my issue and ask to get my money back, which he declined.
Meanwhile I figured out the correct setting and solved the issue myself. If you want the information for the Sonoma based mail app, make me an offer.
I will post the information on the AOL group for MAC on social media and help anybody who needs the info.
I hope this will help you to address the low quality level of your support team.
Sincerely
My experience as retired IBM chief executive IT Architect helped certainly.
contact me on facebook @ Werner Smolka if you would like the correct settings.