You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: hashemazizi
hashemazizi Author
User level: Level 1
6 points

Whatsapp is taking too long to retreive messeages

Hello,


I have multiples chat apps in my iPhone 14 plus mobile and all of them are working fine and they retrieve the message's once I open the app itself, except the WhatsApp.


Once I open WhatsApp,, it keeps 1 or 2 minutes saying connecting to the network as you can see on the attached file, and then after that period (1 or 2 minutes) all the messages will start to be received gradually, and once they are to be received, the WhatsApp is hanging and i cannot scroll down all my conversations till all the messages are received.


I tried multiple strategies including :

1- Resetting all my iPhone and all my settings and erasing everything

2-change my iPhone 14 Plus with another iPhone 13 mini

3-power off/on my iPhone

4-update the application

5-change my associated apple id with another apple id

6-remove normal WhatsApp and install WhatsApp for business and vice versa


All of these strategies didn't work with me

Has anyone face this issue before ?


iPhone 14 Plus

Posted on Oct 7, 2023 1:16 PM

Reply

Similar questions

5 replies
User profile for user: Sheree_P
Sheree_P
User level: Community Specialist

Oct 9, 2023 7:37 AM in response to hashemazizi

Hey hashemazizi,


Below we've provided steps that may help resolve your issue in regards to receiving messages in WhatsApp. Prior to going through the steps, make sure you have a current backup of your WhatsApp data. The steps in this article can also be reviewed here: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open.

Close and reopen the app
Force the app to close. Then open the app to see if it works as expected.
 
Restart your device
Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.
 
Check for updates
To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.
 
Delete the app, then redownload it
Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed.

If you need assistance with backing up, review the steps here: How to back up to iCloud | WhatsApp Help Center. This article provides steps on backing up to iCloud.


This article provide steps on backing up to Google Drive: How to back up to Google Drive | WhatsApp Help Center.


If you continue to have issues with the app, we recommend reaching out to WhatsApp support. Since it only happens with that one app, they would be the best experts to further look into this with you: Contact WhatsApp.


Take care.


Reply

Whatsapp is taking too long to retreive messeages

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up