Apple Vision Pro is now available in the U.S.

Bluetooth issue on macOS Sonoma

After installing macOS Sonoma on my MacBook Pro, my bluetooth peripherals are struggling. My bluetooth keyboard works fine as before but my bluetooth mouse (Logitech MX Master) is lagging and movement of the cursor suddenly freezes but clicking and scrolling still works. The headset I use, Sony WH-1000XM4, also stutters a lot and slows down everything I listen to, and it gets a worse when using the mouse. I have tried deleting and reinstalling the Logitech+ app, deleted and reconnected all devices, the settings in the Sony app is set to prefer a good connection and speak to chat etc is turned off. All my other devices work perfectly well with alle the bluetooth peripherals (iPad and iPhone). Anyone know if there is a solution to this? I use my mac with an external monitor, and these peripherals are essential for me in my day to day life so anything that could help here would be great.

MacBook Pro 14″, macOS 14.0

Posted on Oct 7, 2023 1:56 PM

Reply
Question marked as Best reply

Posted on Nov 26, 2023 9:12 AM

After updating to Sonoma, I can no longer use my wireless Logitech mouse or keyboard. when is Apple going to offer a solution?

23 replies

Dec 7, 2023 1:41 AM in response to speed_the_change

I have a similar issue. Started after installing Sonoma.


I have an all-Apple setup, no "foreign" devices at all. Mac Studio M1 (2022). Magic Mouse 2, apple keyboard. Both bought with the Studio.


No problems before Sonoma. Every couple of days after that the keyboard and mouse will disconnect. After 5m they "come back".


Maddening. And booting is safe-mode seems like a cop out. Why can Apple not fix this. They should have plenty of telemetry / log info by now?

Dec 3, 2023 5:14 AM in response to speed_the_change

Same issues on macbook pro 2021 with Sony WH-1000XM4 headset and also AirPods 3rd Gen. Music is literally unlistenable because of skips and progressively worse lagging and buzzing. Reverting back to Ventura is unnecessarily complicated and introduces a risk of losing data. For now I have to use my phone to listen to music. I swear to god, even Ubuntu which is notoriously plagued with Bluetooth issues is offering me a flawless music experience with my headsets. My patience is running thin, apple.

Nov 5, 2023 11:47 AM in response to speed_the_change

Same issue. I have Logitech Z207 external bluetooth speakers I use with my Mac Mini M1 (2020) and ever since Sonoma 14.1 I get terribly choppy/gappy bluetooth audio through them. Sometimes (not always?) if I power off and back on my Mini, unplug the power cable, press the power button, plug back in the Mini, and power it on it will eliminate the choppiness until I shut down or restart my Mini - and then the problem returns again.

Oct 7, 2023 2:59 PM in response to speed_the_change

I have similar issues.


Historically, I find that rebooting in Safe-mode, helps to a degree. But with Sonoma, I too have issues with my Logitech m650 mouse (connected via the Bolt+ USB dongle) and my K380 keyboard. In both cases, replacing the batteries, rebooting (in Safe-mode or not) doesn't rectify the issue for long (though sometimes for an hour or two, it lessens). Rebooting, changing the Bolt+ USB dongle port sometimes helps as well.


Note, I other BT devices; but only the mouse and keyboard noted are paired constantly. I have noticed, if my Beats Studio Buds are connected, my whole setup gets really bad. But this did happen in Ventura as well, so it maybe the bandwidth needed for them that's affecting things moreso, when connected.

Oct 10, 2023 5:30 AM in response to speed_the_change

I have a very much similar problem, closer to what described here: Bluetooth crashes in MacOS Sonoma (M1 Mac… - Apple Community

With WF-1000XM4 (earbuds), the sound and Bluetooth crashes completely, freezing Slack before that. Instead of sound devices, I see nothing, and the keyboard sound controls show a speaker with a "Stop" sign - like there's no sound output. The "Settings" app halted when I clicked to the Bluetooth section, too, got completely unresponsive. I've had something similar before with only Logitech MX Master 3 connected - I've had a lot of trouble with the Logitech+ App after update, it did not recognize the mouse and the Accessibility settings, but after just reinstalling the app, "forgetting" the device and connecting it back again fresh it's now alright.


I'll try to re-introduce the earbuds to the macOS by re-pairing it, and let you know if it helped.


P.S. I've also just recalled that after the update, but before it started completely crashing the Bluetooth, I've had a severe and progressively worsening audio glitches when playing Baldur's Gate 3, and the Slack reported up to 1000ms sound delay. Maybe it's some kind of cumulative error, as for me, it was getting progressively worse. Currently, after re-connection, on music playback it's just lagging a little bit once in like 20–30 minutes.

Oct 7, 2023 3:28 PM in response to WESTCOASTHOPKINS

Just an update, I have uninstalled the Logitech Bolt application and rebooted, that and rechecking my Mouse settings in System Preferences, has improved the m650's performance. Might want to try something similar and see if it helps. Or if you can, setup a new User on your MBP and see how the performance is, compared to your normal User account. It might give you some clues.

Dec 3, 2023 4:49 PM in response to tdninlos

The problem continues, but only with my Apple mouse. I've also discovered that, when the mouse stops functioning, it only stops when using Firefox. It continues working with other functions, such as excel and Apple preferences. It happens at random times and, again, disconnecting and reconnecting the mouse solves the problem, until the next time.

Dec 24, 2023 4:38 AM in response to speed_the_change

HI, since I've double updated MacBook Pro M2Max to Sonoma 14.2.1 and iPhone 13mini 17.2.1. It's impossible to pair (jumelage, handoff or whatever...) ...so to connect these two apple devices via Bluetooth !? Good job ! Cause, it works fine before... Because of the recent double update, I can't know wich update is concerned. It really **** me off when issues appaer after an update.

Fix that DEV. THKS

Bluetooth issue on macOS Sonoma

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.