Why can I no longer download my pics as jpg files to my computer?

Up until I tried today, I could download my photos from the Iphone to my computer as jpegs. Now even when I click download options and use the last option that mentions jpegs they download as something weird that is not usable on my computer. Why can't I access my photos as jpegs anymore? I tried to text the one I wanted to my email but they can't be sent that way either. So I suddenly cannot use my photos at all. Please help me.

iPhone 7 Plus, iOS 15

Posted on Oct 7, 2023 2:45 PM

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2 replies

Oct 7, 2023 3:34 PM in response to Alphatechinc

I am not running any external apps but found a video showing me how to convert those HEIC files to jpegs on the phone. Just received notice of the OS update, I have it set to auto update, but whatever, so that is happening now. After dinner plan to find the same guy's other video on how to stop my Iphone from suddenly using this weird format/file that is not usable, since the other one worked well for converting my pics back. I still don't understand why I could not find any info on it on icloud help at all since it is a new issue and I can't be alone in finding that it doesn't work for my purposes. But searching the internet seems to be working. Thank you

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Why can I no longer download my pics as jpg files to my computer?

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