Deleting Mailbox

My email account has a triangle with an exclamation mark in it. When I click on that, it says it may be a server issue, try again or cancel. Trying again does nothing. I called Support and they said to make sure my operating system was current. I updated that and it still doesn't work.

So I'm looking to delete my mailbox and redo it. Can I save my emails and sent emails by creating new names in the On My Mac part of the page? Do I copy the emails and then paste them in the new folders?

Should I then change the name of the new mailbox when I recreate it?

MacBook Air 13″, macOS 10.15

Posted on Oct 7, 2023 2:35 PM

Similar questions

1 reply

genieen16

Community Specialist

Oct 9, 2023 8:22 AM in response to book52

Greetings book52,

We're glad you reached out to the Apple Support Communities for assistance with Mail on your Mac. Apple has a great support page that offers potential email issues and the solutions to fix these problems. You can check it out here: Troubleshoot email problems in Mail on Mac - Apple Support.

You can also refer to the Mail Support page, as it provides you with the ability to look up and confirm your Mail Settings. You can find that page here: Mail - Official Apple Support.

Also, this page offers more information about the triangle/warning icon that you see: If a mailbox is offline in Mail on Mac - Apple Support.

If you can’t take an account online, make sure you’re connected to the internet. If a warning icon appears next to the account name, click it to open Connection Doctor. Learn more about using Connection Doctor.

Some mailbox names can appear dimmed if you don’t have permission to access them, such as public mailboxes on a Mail server.

We hope this information helps you out.

Kind regards.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Deleting Mailbox