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Related Article: If you get a 'Cannot Verify AirPods' alert

How to verify your AirPods

My AirPods display an error message when connecting via Bluetooth that my AirPods couldn’t verify as Apple products. I have verified they are genuine and want to verify them via something so I no longer receive the error message.

iPhone 13 Pro Max, iOS 17

Posted on Oct 7, 2023 10:09 PM

Reply
3 replies

Oct 7, 2023 10:11 PM in response to Fae_Raye

Fae_Raye Said:

"How to verify your AirPods: My AirPods display an error message when connecting via Bluetooth that my AirPods couldn’t verify as Apple products. I have verified they are genuine and want to verify them via something so I no longer receive the error message."

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Verify the AirPods' Warranty Info:

  1. Get the Serial Number: Find the Serial Number of your AirPods - Apple Support
  2. Enter the Serial Number here: https://checkcoverage.apple.com/.
  3. View the Results: Report back what it says.

Oct 8, 2023 12:44 AM in response to Fae_Raye

Fae_Raye Said:

"How to verify your AirPods: Unfortunately I’m not trying to check the warranty status. I am trying to register or verify my AirPods so I no longer receive an error message when connecting them. I appreciate your assistance though.

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Verifying your AirPods:

In my first reply I’m referring to using the Serial Number to “verify” that they are genuine(rather than fake). if they are not verifying as Apple products, then the may not be genuine. If they are not able to pair (connect to something as a trusted device), then that’s an entirely different scenario…


Troubleshooting AirPods Connectivity:


What device type are you trying to connect these to? It may be issue with the deice itself, rather than the AirPods...


Start by wiggling it in your ear. No success? Charge these to 100%. If still not success, refer to the following...


Troubleshooting AirPod Connectivity:

A Few Thoughts to Try:

A. Visit Apple Support links:




B. Verify the Balance:

  1. Go to: Settings
  2. Tap: General
  3. Tap: Accessibility
  4. Scroll Down: to Hearing
  5. Adjust: the audio volume balance


C. Also, Clear Out Earwax:

How to Clean your AirPods and EarPods - Apple Support

How to verify your AirPods

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