Payment for Icoca card won’t load, what to do?
Trying to use the Icoca in the Apple wallet, go to add funds and payment won’t process. Have tried switching credit card, but won’t go through.
User profile for user:
green500
User level:
Community Specialist
Hello JillStat,
Welcome to Apple Support Communities. We understand that you are unable add funds to your Icoca card in Apple Wallet. We are happy to help.
Many times restarting your iPhone can resolve many concerns. Please use the steps here to restart your iPhone: Restart your iPhone - Apple Support
"How to restart your iPhone X, 11, 12, 13, or later
1. Press and hold either volume button and the side button until the power-off slider appears.
2. Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.
3. To turn your device back on, press and hold the side button (on the right side of your iPhone) until you see the Apple logo.
How to restart your iPhone 6, 7, 8, or SE (2nd or 3rd generation)
1. Press and hold the side button until the power-off slider appears.
2. Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.
3. To turn your device back on, press and hold the side button until you see the Apple logo.
How to restart your iPhone SE (1st generation), 5, or earlier
1. Press and hold the top button until the power-off slider appears.
2. Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.
3. To turn your device back on, press and hold the top button until you see the Apple logo."
Apple has recently released an iOS update. We also recommend updating the iOS version on your iPhone using the steps here: Update your iPhone or iPad - Apple Support
“Update your iPhone or iPad wirelessly
1. Back up your device using iCloud or your computer.
2. Plug your device into power and connect to the internet with Wi-Fi.
3. Go to Settings > General, then tap Software Update.
4. If you see more than one software update option available, choose the one that you want to install.
5. Tap Install Now. If you see Download and Install instead, tap it to download the update, enter your passcode, then tap Install Now. If you don't know your passcode, learn what to do.“
These steps may help. Please let us know if you have further questions.
Take care.