Unable to access External Drives and Disk Utility after updating to macOS Sonoma.

Since I updated to macOS Sonoma, I've been experiencing issues with my external drives (in ExFAT). I can't access them, nor can I access Disk Utility (which continuously displays a "Loading disks" message). Only when I use the Disk Arbitrator app to prevent the drives from mounting, it allows me to run Disk Utility and "First Aid," enabling access to the external drive. However, the folder icon images are missing, and in the Sharing & Permissions info, it reads "You have custom access." Is anyone else experiencing similar problems, or does anyone know how to resolve this? Thank you very much.


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Mac mini

Posted on Oct 8, 2023 4:06 AM

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Posted on Oct 24, 2023 12:12 PM

For me on M1 PRO MBP the issue looks like Sonoma is somehow reliably corrupting external exFat SSDs on every shutdown. If I unmount my SSDs before shutting down, they mount and work flawlessly on next start. But when I shutt down with the external SSD mounted, then it becomes unusable. To solve this state I... connect the drive to a Windows PC. It works but offers to scan and repair the drive as it detected errors. After the short repair procedure under Windows magic happens! It works again under Sonoma again! Until ofcourse I forget to unmount before the shuttown and let it mess with my drive again. I've lost so much time and some data on this issue. It is absolutely unacceptable and infuriating to release update like this... But if it's by design that is disgustingily outrages eneough for me to ditch the entire Apple ecosystem whatsoever. It doesn't seem to be the software up to any proffesional standards.

291 replies

Feb 3, 2024 8:59 PM in response to BungalowBill92

14TB ExFat hard drive only a month old disappeared one day last week. I've updated to Sonoma a while ago, not recently. I didn't think it was the OS as the problem until I plugged in my ghosted 14TB drive into another iMac that is still running Ventura. It was all there, but said the disk was corrupted now when plugged in. I bought an 8TB ExFat drive to salvage what I could out of the 14TB apparently going bad. I couldn't afford to spend another $380+ on another 14TB drive. I would have to be selective in what I backed up. It took me 3 days of leaving the machine on to transfer files and now I'm having to do it again in hopes of reformatted my 14TB to APFS is going to solve the issue with it disappearing. This operating system has cost me weeks of time and thousands of dollars in damages.

Feb 5, 2024 2:45 AM in response to HenryMartin

You can only create conspiracy theories and explain to yourself that it may be caused by a hardware defect of the new processors or for economic reasons, it is cheaper to create a new system than to improve it and correct its errors. But it cannot be denied that I have never experienced so many errors with the Apple operating system since 1994 when I use it. And Apple doesn't improve them at all.

Feb 6, 2024 10:40 PM in response to BungalowBill92

As new FEATURES appear in 14.2.1 (and we certainly hope the updates DONT cause NEW ISSUES....

i have just had a solid Open Office document refuse to save due to Sonoma claiming the document was opened by an UNKNOWN USER...

i read and write to that document daily...


maybe its time for some Class Action towards Apple for the unbelievable grief so many of us are being served all because we have been taught to believe UPDATES FIX THINGS ...when clearly , with Sonoma, they do not.


One Used to be able to rely on Apple products....


i am so very close to going UBUNTU!


Feb 10, 2024 6:00 AM in response to BungalowBill92

I can no longer work with an external drive for my audio sample libraries. The library management program refuses to use any external drive to manage, add, or delete any samples or sample libraries. The management program now only wants to use Users>Shared as the only option. I bet you that a lot of software developers have complained to Apple already because of this.

Feb 11, 2024 8:11 PM in response to BungalowBill92

In addition to ejecting my ExFAT partition of my external drive on Sonoma I've also been using Disk Utility to eject the external drive as well just to make sure the light on the drive turns off and spins down the drive (maybe that is the issue?). You have to first enable the "Show All Devices" view in Disk Utility to see the external drive and not just the partition(s).

Feb 28, 2024 1:54 PM in response to BungalowBill92

No option in Desktop


Apple will not fix this error. Too many time users have reported issues.


Stay to ventura will solve the problem only for short period. When the System will become obsolete (Apple have increased the speed of update to force customer to Buy new product) you have to update, and this problem will be there waiting for you.


The real solution is abandon Apple and come to Windows or Linux.


Buy a mac today is not a good idea. Not upgradable at all and they become obsolete in short time and due to their policy the backward compatibility of 3rd part software is limeted or impossible. Windows 11 now is fully comparable to Apple (or better).


Mar 12, 2024 8:32 AM in response to BungalowBill92

Here we are on March 12, 2024 and a new iteration of Sonoma was released last week, macOS Sonoma 14.4. The big question on this thread is. Does macOS Sonoma 14.4. fix the External Hard Drive connection issue that has plauged so many of us? My external drive problem has mostly been a great inconvenience and waste of time caused by initially upgrading an almost new 2023 Mac Mini M2 from Ventura 13.6.3 to Sonoma 14.2.1. After much frustration trying to get my APFS formatted 2T NVMe external drive to work correctly with Sonoma, I was able to restore my Mac to Ventura 13.6.3. Just like magic, my little 2T drive functioned perfectly again, just as it always had prior to Sonoma. I tried Sonoma again with versions 14.3 and 14.3.3 getting the same old same old with my external H.D.

I am reluctant to clean install Sonoma 14.4. only to again clean install Ventura 13.6.3 and restore settings and files via Time Machine back up to get my H.D. working again. I've become rather proficent and made a routine of upgrading and downgrading Mac OS software because of Sonoma. Why? I expect better than this from Apple.

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Unable to access External Drives and Disk Utility after updating to macOS Sonoma.

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