Un able to sign in iMessage and face

Hi lishen274,

In order to properly understand why this may be happening, you may want to check that your Apple ID information is correct. A way to do this would be to go to Apple and try to sign in using your info there.

To do this, navigate to the shopping bag icon seen at the top right corner on the apple website, look for the last option when in the menu that says "sign in."

If you have trouble signing in to the website, you can always reset your Apple ID password. I'll attach a link for doing so below.

If you forgot your Apple ID password - Apple Support

If you are experiencing difficulties with Messaging and/or FaceTime, start here:

If you can’t turn on or sign in to iMessage or FaceTime - Apple Support

If you continue to experience difficulties, you would be best advised to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page.

Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044

What happens when you try to sign in? If you're seeing an error message, post the exact message here.

~Lyssa