I don't disagree. Apple is focused on new products, not providing support for older products.
Unfortunately it seems the online recovery mode servers have been disabled by Apple since we have been seeing lots of reports here on these forums for about a month now. Since Apple made the recovery mode option the main way of reinstalling macOS on many Macs, it is very disappointing to see. Especially when Apple does not provide a simple method of creating a bootable USB installer using any computer and any OS (it is not that hard Apple).
You can try contacting Apple support, but I don't believe they even know about the issue with the online recovery mode servers and will likely just blame the user for the problem.
You can provide Apple with product feedback here (Apple won't respond, and it probably won't do much good):
Product Feedback - Apple
You can also contact Apple corporate to let them know about the issue with the online recovery mode servers and how that is the only viable option they provided you for this particular laptop for reinstalling macOS since Apple decided to forego restoration DVDs and don't provide easy to access bootable installer images which can be utilized by any computer or OS for creating bootable macOS USB installers since most people don't have access to another compatible Mac.
Contact - How to Contact Us - Apple