SG*OriginalPlus subscription charge? - Apple Pay Wallet

I received an emailed receipt for £29.99 from SG Original Plus for a subscription i never ordered. my current account was debited £29.99. the transaction appears in my apple pay wallet but I have no idea how it happened. Does anyone have any suggestions? Somehow, this company had my email address, and the receipt they sent me by email specified that I had purchased a subscription for one month - with a start and end date. I have no idea where this all came from. I didn't seek out this company - I have no interest or knowledge in or of them, and I never gave any personal details to them at all - or purchase instructions. However, according to the payment history in my Apple Wallet, I payed £29.99 to them at 12.59 on 5th Oct but I wasn't even using my phone at this time. What is going on?

[Re-Titled by Moderator]

iPhone 5c, iOS 10

Posted on Oct 9, 2023 10:01 AM

Top-ranking reply

PSR-101

Level 1

8 points

Posted on Nov 13, 2023 6:52 AM

View in context

Similar questions

317 replies

Nov 21, 2023 6:20 AM in response to marianfromleeds

Press your bank to refund the £29.99, a lot of banks are.

Nov 21, 2023 6:42 AM in response to Sue U

Thanks for this post, I screenshot the Trustpilot reviews over to their customer service and they’ve changed their mind and now stating they will refund my money

Jeff Donald

Level 8

44,838 points

May 3, 2024 3:50 AM in response to lady142

Their complete contact information is above. You’ll need to work with the company and cancel the subscription and request a refund. If they refuse, contact the bank an tell them about the charges.

Oct 15, 2023 6:51 AM in response to Jeff Donald

In the UK, we have received an email thanking us for subscribing to something called OriginalPlus.

Reviewing the banking information (without clicking on anything within the email), it shows a pending transaction for £29.99. The prefix to this was SG.

We have contacted the bank to cancel this and any future payments.

However, somehow access to our details were gained!

Oct 15, 2023 10:32 AM in response to ClassAction101

this was in a PDF that OriginalPlus sent me:(looks like a template in which they have added specific information)

RE: further information regarding subscription

To whom it may concern,

We hereby inform you that the user subscribed to our digital services by manually inputting their email address together with their credit card details in order to complete our subscription process. Kindly be advised that without such action taken by the user a subscription would not be possible.

Once the information is inputted and the user clicks on the action button, they are redirected to our portal and at the same time an email is sent to the user confirming the subscription. The email contains a link to the portal, the cost of the subscription after the free trial period, link to our support page and our email address.

The email address used for the subscription is (I have removed this from the thread)

Subscription date: Initial payment date: Unsubscribe date:

28th September 2023 05th October 2023 06th October 2023

The unsubscription was done by the customer support team upon request from the customer.

We would also like to highlight that the user accessed our platform on the following dates:

- 28th September - date the subscription took place and on two separate occasions;

- 05th October - on 3 separate occasions and after billing message was confirmed.

Hereunde

Oct 21, 2023 1:13 PM in response to Jaczac2004

I don’t have anyway to get onto the actual subscription site to cancel it and my belief is that’s how they want it as they have now attempted on two consecutive days to take money out the first £29.99 todays £22.49. I believe they are reducing the amount to see how much they can get. Just call bank straight away

Alancito

Level 7

30,000 points

Oct 22, 2023 2:33 PM in response to norris152

norris152 wrote: "...apple, you need to address this problem"

norris ~ Although Apple administers this community, that doesn't include reading each of thousands of daily posts. So...

Get Support

Contacting Apple

Apple Product Feedback

õ¿õ¬

Radraff

Level 1

8 points

Nov 3, 2023 8:24 AM in response to ClassAction101

This has happened to me today. I downloaded the Apcoa parking app last week, linked it to my Apple Pay and the discovered 50p was taken from my account. Initially thinking this was connected to paying for parking I didn’t give it much more thought until today when SG Original plus have taken £29.99 for a subscription to god knows what that I never wanted. A quick search for this company unveils hundreds of people have been scammed the same way, usually by downloading an app for things such as parking or restaurants eg. They have a trust pilot score of 1 and that’s because people can’t score 0!!

Jeff Donald

Level 8

44,838 points

Nov 14, 2023 10:09 AM in response to Sue U

This should help,

Website is: originalplus.co

Mailing Address: Basebone Group, 32 Oakdale, Southgate, London, N14 5RE

Email: support@originalplus.co

Phone Number: 0033805980458

https://originalplus.co/about

PSR-101

Level 1

8 points

Nov 21, 2023 7:00 AM in response to lyndon55

I managed to figure out what happened to me…. Whilst my mother in law was on her last in hospital, I was desperately trying to pay for parking at the hospital via the internet. A window must have popped up, I filled in my details thinking it was for the parking but no…… it was SG Original site. My fault?? Not concentrating?? The transition from one site to another was so quick, being late at night, in a rush easy mistake. BUT it shouldn’t have happened, how can you go from a parking site to a subscription to a film site ( what ever they do). How many more people have fallen foul to this practice and not noticed the transactions from their accounts. It’s disgraceful in my opinion.

Peej1962

Level 1

8 points

Nov 23, 2023 5:52 AM in response to JimT1953

Well, JimT has confirmed what I heard, and that is that there was some link to the Ringo parking app. I originally typed that in my reply above, but deleted it as I wasn't sure if this was entirely accurate. I've used Ringo previously and had the App installed for a good while, but I did use the app over the past month so perhaps I fell for the same streaming service scam, but I certainly don't remember any pop-up coming up. As an aside, this morning I got an email this morning from SG* saying 'Sorry to see you go' as if I'd willingly signed up for something. I've never seen that before!

Nov 23, 2023 9:02 AM in response to Peej1962

My account was 29.99 from these skiprats spoke to bank blocked them instantly but they tried again this month twice bank declined both and I got a message saying subscription cancelled thankfully I believe it was the duck duck app

Jeff Donald

Level 8

44,838 points

Dec 6, 2023 9:13 AM in response to Lornesaltspring

You’re currently on page 20 and the information was posted on page 17. I’ve copied and pasted it for your convenience.

Website is: originalplus.co

Mailing Address: Basebone Group, 32 Oakdale, Southgate, London, N14 5RE

Email: support@originalplus.co

Phone Number: 0033805980458

https://originalplus.co/about

Dec 29, 2023 2:22 AM in response to Lornesaltspring

Cancel your card and de-link the card from your Apple wallet before the bank orders your new card and then manually link it back to your Apple wallet. I received an email to say sorry to see you go?? Hello, I never knowingly asked for your services in the first place!! Hope you get sorted.

Saegzz

Level 2

436 points

Oct 13, 2023 1:23 PM in response to ClassAction101

Check your actual account connected to the card to see if the money was actually deducted from the account

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

SG*OriginalPlus subscription charge? - Apple Pay Wallet