Apple Wallet Widget does not work

Question

Level 1

14 points

Apple Wallet Widget does not work

I am not sure if anyone else has this problem. Since the iOS 17 update, the Wallet Widget seems to have some issues. It has stopped displaying any information. I have attached a screenshot of how it looks. This is in the Monthly activity mode.

However, randomly it will show "a" balance which is incorrect. When I tried to change the activity mode from Monthly to Weekly or Yearly, it goes back to how the screenshot looks.

Steps Taken so far:

Removed and Added the Widget - did not work
Restarted the phone - did not work
Hard Reset (Vol up, Vol down and holding the power button until the apple logo) - did not work
Erased all Data and set up the phone as a new iPhone (without backup) - did not work

I don't know what else I can do. Before I raise this issue with the Apple Support, I wanted to check if there is anyone else with the same issue.

Thank you

iPhone 15 Pro

Posted on Oct 9, 2023 12:08 PM

Reply

Answer 1

Shuvob68 Author

Level 1

14 points

Oct 10, 2023 3:14 PM in response to TammyW_03

Hi TammyW_03

Thank you for your time and response. I will head up to support.

Cheers

Reply

Answer 2

Shuvob68 Author

Level 1

14 points

Oct 10, 2023 4:15 PM in response to FlexSF

Yup, I have noticed that too... it randomly displayed a balance which was incorrect, and then went back to sleep :)

Reply

Answer 3

TammyW_03

Community Specialist

Oct 10, 2023 10:52 AM in response to Shuvob68

Hey Shuvob68,

Thanks for using Apple Support Communities. With the great steps you've completed so far and the issue continuing, we do recommend reaching out to Apple Support. They can investigate this more with you: Get Support

Take care!

Reply

Answer 4

FlexSF

Level 2

202 points

Oct 10, 2023 4:13 PM in response to Shuvob68

Exact same issue here. Also, something weird happened to the widget on Sunday night near midnight. Its content emerged, but the transactions didn’t update to the widget the following day. Finally, it returned to the blank state last night, and continues to look exactly like the image published above.

Reply

Answer 5

FlexSF

Level 2

202 points

Oct 14, 2023 5:35 PM in response to iL3GEND

Hi, it continues to be blank, but based on wallet application related publications, it could be a deliberate function of the widget to be blank for now, and not a bug. While the U.K.’s wallet system is deep linking into everyone’s financial accounts, perhaps our Wallet application is being prepared for something new and grand too? At least I have tricked myself into believing this.

Reply

Answer 6

Oct 11, 2023 3:55 AM in response to Shuvob68

I called Apple and they confirmed it is a bug. They are hoping to have a future update. They said the widget is not loading and could reflect wrong amounts.

Reply

Answer 7

iL3GEND

Level 1

8 points

Oct 14, 2023 2:35 PM in response to Shuvob68

Did anyone find a fix for this? I tried all this myself and no fix. I’ve read this is an iPhone 15 pro/max problem. It updates once a week on Sunday night.

Reply

Answer 8

Dec 25, 2023 5:58 AM in response to Shuvob68

The same is happening to me (iPhone 11 Pro Max) I will be excited once they get it fixed. It is definitely a feature that I use several times daily.

Reply

Apple Wallet Widget does not work

Similar questions