MacBook Air won’t turn on

My MacBook Air won’t turn, I had try all reset n stuff

MacBook Air 13″, macOS 12.6

Posted on Oct 9, 2023 1:46 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 10, 2023 11:55 AM

Hi Felixc782,


We understand your Mac isn't powering up, and you've tried some troubleshooting already. Have you tried all of these steps? If your Mac doesn't turn on - Apple Support


"1) Check power connections

Make sure that your power cable is undamaged and plugged securely into your Mac and a working electrical outlet.

If your Mac has no built-in display, make sure that your external display is connected to power, connected to your Mac, and turned on.

 

2) Press and hold the power button

Press and hold the power button on your Mac for about 10 seconds. (Every Mac has a power button. On laptop computers that have Touch ID, press and hold Touch ID.)

Then press and release the power button normally.

 

3) Unplug accessories

You could have an issue with one or more accessories or their cables. Unplug all accessories from your Mac, including printers, drives, USB hubs, and mobile devices. Then repeat step 2, above.

 

4) If you see something on your screen

If your screen shows a flashing question mark, circle with a line through it, or anything else, or if your Mac shows status indicator lights or other signs of power, your Mac is turned on but isn't starting up:

If your Mac turns on but doesn't start up all the way

 

5) If you see nothing on your screen

If your Mac seems to be turned on but the screen remains blank, the issue could be software related:

If your Mac starts up to a blank screen

 

6) Reset the SMC (Intel-based Mac only)

If you're using an older, Intel-based Mac, resetting the SMC might help:

Reset the SMC

 

7) Revive or restore firmware

Rarely, a Mac with Apple silicon or the Apple T2 Security Chip might stop responding and need to be revived or restored by another Mac.

How to revive or restore Mac firmware

 

8) Contact us

If your Mac still doesn't turn on, or you need help with any instructions, contact Apple Support."


If you've covered each of the steps above and the issue persists, use the link in Step 8 to reach out to us for next steps.


Take care.

1 reply
Question marked as Top-ranking reply

Oct 10, 2023 11:55 AM in response to Felixc782

Hi Felixc782,


We understand your Mac isn't powering up, and you've tried some troubleshooting already. Have you tried all of these steps? If your Mac doesn't turn on - Apple Support


"1) Check power connections

Make sure that your power cable is undamaged and plugged securely into your Mac and a working electrical outlet.

If your Mac has no built-in display, make sure that your external display is connected to power, connected to your Mac, and turned on.

 

2) Press and hold the power button

Press and hold the power button on your Mac for about 10 seconds. (Every Mac has a power button. On laptop computers that have Touch ID, press and hold Touch ID.)

Then press and release the power button normally.

 

3) Unplug accessories

You could have an issue with one or more accessories or their cables. Unplug all accessories from your Mac, including printers, drives, USB hubs, and mobile devices. Then repeat step 2, above.

 

4) If you see something on your screen

If your screen shows a flashing question mark, circle with a line through it, or anything else, or if your Mac shows status indicator lights or other signs of power, your Mac is turned on but isn't starting up:

If your Mac turns on but doesn't start up all the way

 

5) If you see nothing on your screen

If your Mac seems to be turned on but the screen remains blank, the issue could be software related:

If your Mac starts up to a blank screen

 

6) Reset the SMC (Intel-based Mac only)

If you're using an older, Intel-based Mac, resetting the SMC might help:

Reset the SMC

 

7) Revive or restore firmware

Rarely, a Mac with Apple silicon or the Apple T2 Security Chip might stop responding and need to be revived or restored by another Mac.

How to revive or restore Mac firmware

 

8) Contact us

If your Mac still doesn't turn on, or you need help with any instructions, contact Apple Support."


If you've covered each of the steps above and the issue persists, use the link in Step 8 to reach out to us for next steps.


Take care.

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MacBook Air won’t turn on

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