Payment issue problem

My son is part of our family sharing plan. I am the organizer. He is unable to update any apps because of this error message. I do not have any issues on my end with payments. Anyone have an idea how to fix this?

iPhone 14

Posted on Oct 9, 2023 3:02 PM

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Question marked as Top-ranking reply

Posted on Oct 10, 2023 12:28 PM


Hello korine80,


Thanks for visiting the Apple Support Communities. The alert says the Family Organizer needs to add a new payment method.


This can happen when payment cards expire, or there is a billing issue. If a message says 'billing problem with previous purchase' or 'verification required' - Apple Support


Change payment method in the Family Organizers account: If you need to change or update your Apple ID payment method - Apple Support


Thanks.

1 reply
Question marked as Top-ranking reply

Oct 10, 2023 12:28 PM in response to korine80


Hello korine80,


Thanks for visiting the Apple Support Communities. The alert says the Family Organizer needs to add a new payment method.


This can happen when payment cards expire, or there is a billing issue. If a message says 'billing problem with previous purchase' or 'verification required' - Apple Support


Change payment method in the Family Organizers account: If you need to change or update your Apple ID payment method - Apple Support


Thanks.

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Payment issue problem

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