iPhone 7 Plus sound and voice calls not working

Question

Level 1

4 points

iPhone 7 Plus sound and voice calls not working

When I record a video, there is no sound, and when I play back the video the sound icon in the Photos app is grayed out and cannot be changed.

When I make a voice call, I do not hear anything when the other party picks up. I cannot hear them and they cannot hear me. As above, the Speaker “bell” icon displayed while the call is in progress is grayed out and cannot be changed. The call attempt does not show up in my call log.

When I am called, my phone rings but when I accept the call I cannot hear anyone and the caller cannot hear me. That call attempt also does not show up in my phone log (even though the call timer starts normally and seems to be recording the call duration until I drop the incoming call).

This began happening 10 days ago. I have restarted the phone several times but I still have the problem. A tech person at UbreakIfix, without ever opening the phone itself, told me this is a known issue on the Apple chip and they had no fix for this. It seems others have reported this issue but the responses I’ve seen did not resolve my issue.

I certainly appreciate any response to this vintage, semi-prehistoric iPhone issue. Thank you!

iPhone 7 Plus, iOS 15

Posted on Oct 9, 2023 5:18 PM

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Answer 1

Sean_B1

Community Specialist

Oct 10, 2023 1:12 PM in response to d-hurd86

Hello d-hurd86,

We would like to see how we can help you with the speaker and sound issues you are having with your iPhone. Which specific iOS 15 version are you currently running? Go to Settings > General > About for the version. Can you let us know what it shows for Maximum Capacity in Settings > Battery > Battery Health? CHeck out this link and get back to us with these details: If the microphones on your iPhone aren't working - Apple Support

"If you want to try more steps on your own

If you prefer, here are some more steps you can try on your own. You might still need to contact Apple Support after following these steps.

If people can't hear you on phone or FaceTime calls

Open the Voice Memos app.
Tap the Record button , speak at the bottom of your phone, then stop the recording.
When you play back the memo, you should hear your voice clearly.

If people can't hear you when you're using speakerphone

Open the Camera app.
Record a video while speaking at the top of your iPhone.
Tap the camera chooser to switch to the other camera. Then record another video while speaking at the top of your iPhone.
When you play back the videos, you should hear your voice clearly.

If the microphone doesn't work in a specific app

Go to Settings > Privacy > Microphone.
Make sure that the app is enabled.
If the app has permission to access your microphone, or if it isn't listed, contact the app developer."

Cheers!

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Answer 2

jeffd55

Community Specialist

Oct 10, 2023 8:11 PM in response to d-hurd86

Hello d-hurd86,

Thank you for this information.

We have a couple of articles to address these issues you have described. First, for the battery, take a look at this article: iPhone Battery and Performance

And for the sound issues, take a look at this article: If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker

If you continue to have issues, we would suggest reaching out and contact Apple Support directly for more assistance.

Cheers.

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Answer 3

d-hurd86 Author

Level 1

4 points

Oct 10, 2023 7:39 PM in response to Sean_B1

Hello! I will try some of these tips. My iOS version is 15.7.9 and the Maximum Capacity for the battery is 70%. It charges to 100% every night (per the screen display) but does drain rather quickly during the day. I plan to buy a 15 pro max, but because of the delivery delays it would of course be helpful to get my current phone working.

I am unable to make voice recordings. The red Record button will not respond no matter how many different ways I touch it. This is a symptom I did not notice before.

I can hear the audio track on old video recordings, but on every new video recording there is no sound and the Bell icon is grayed out and does not respond to a touch.

thank you for any further advice or feedback!

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iPhone 7 Plus sound and voice calls not working

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