The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
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We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I just received my iPhone 15 and had arranged for a trade in. I would like to take my old phone into an Apple Store rather than ship it back. Will that be possible?
iPhone 15 Pro Max
Having been in the Apple Store for an unrelated matter, I brought in the return packaging and the item and asked about this, and the people at the store didn’t blink, performed the evaluation, and issued the refund / credit.
Extract from some Apple email:
Apple's Web page says that you can trade in your current device "all online or at an Apple Store." However, I don't know if you can change the trade-in method once you have started the trade-in process.
I would suggest contacting Apple and asking them the question. I see a "Need shopping help? Ask a Specialist" link on the online Apple Store page; or you could try calling the retail Apple Store.
Can I take my old iPhones to an Apple Store for trade-in instead of sending them back via UPS?
