Unable to change Apple ID password because verification code is being sent to stolen iPhone
I’m trying to change my password but it’s trying to send a verification code to a phone that was stolen
[Re-Titled by Moderator]
iPhone XR, iOS 15
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User profile for user:
Chris_V89
User level:
Community Specialist
Hey there shanay27,
Thanks for reaching out to the Apple Support Communities.
To get started, if you don't have access to your trusted phone number to receive a verification code, do you by chance have access to any other Apple device that is still signed into your Apple ID? If so, you may be able to retrieve a verification code from another trusted device. Check out this link for more help: Get a verification code and sign in with two-factor authentication - Apple Support
Get a code from Settings on your trusted device
If you can’t receive a verification code on your trusted devices automatically, you can get one from Settings, even if your device is offline.
From your iPhone, iPad, or Apple Watch
If your device is online:
1. Go to Settings > [your name].
2. Tap Sign-In & Security > Two Factor Authentication.
3. Tap Get Verification Code.
If your device is offline:
1. Go to Settings > [your name].
2. Tap Sign-In & Security.
3. A message says "Account Details Unavailable." Tap Get Verification Code.
From your Mac
1. Go to Apple menu > System Settings, then click your name.
2. Click Sign-In & Security > Two-Factor Authentication.
3. Click Get a Verification Code.
If you don't have access to another trusted device, then the next best option would be to start an account recovery request. For details on how to start account recovery, be sure to check out this next resource here: How to use account recovery when you can’t reset your Apple ID password - Apple Support
Be sure to read over the "After you start account recovery" section carefully, as this section has information that can help prevent accidental cancellations or delays in the recovery process.
Take care.