Airtag is not recognized by my iphone
New airtag purchased. iphone does not recognize airtag to be set up
iMac, macOS 10.13
Question marked as
User profile for user:
Gena_D
User level:
Community Specialist
Hello dmnorstrom,
We have a great support article that was linked to your posting which might help with this. Please take a look at it here and make sure that these are the steps you are following for setup: Set up your AirTag using your iPhone, iPad, or iPod touch - Apple Support. Follow this guidance:
"If you can't set up your AirTag
- Make sure that your device is ready for setup.
- If the setup animation disappeared, press the side button or Sleep/Wake button on your iPhone to put your device to sleep. Then wake and unlock your iPhone. Wait up to 15 seconds, and the animation should reappear.
- If you have multiple AirTags to set up, make sure that only one is near your device at one time.
- Remove and then replace the battery in your AirTag.*
- If your AirTag still won't connect to your device, reset your AirTag.
Learn what to do if you see a message that says the AirTag is connected to another Apple ID."
We hope this helps. Let us know if we can assist with anything else at all. Take care.