Issue with Beats buds when using Siri, after iOS 17 update

Question

Taj1970 Author

Level 1

5 points

Issue with Beats buds when using Siri, after iOS 17 update

When using Hey Siri with my Beats Pro the phone will not stay connected to the ear piece but instead switches to the phone to where I don't hear the phone ringing or even know when the other party has answered their phone. I have to be looking at the phone to see when it was answered or have to switch to speaker phone then back to the ear piece for the call to be on the ear piece. This has only occured since switching to IOS 17.

[Re-Titled by Moderator]

iPhone 15 Pro

Posted on Oct 10, 2023 2:37 PM

Reply

Answer 1

Top-ranking reply

jmarse1

Community Specialist

Oct 11, 2023 11:17 AM in response to Taj1970

Hi Taj1970,

The only thing we see that could potentially cause that to happen is Call Audio Routing. Check to see if you have an Accessibility setting enabled or not. Tap Settings > Accessibility > Touch > Call Audio Routing. if it is set to Automatic, tap Bluetooth Headset which should make it work with your Beats. Then test it and see if this resolves the issue. If not you may need to contact Apple Support for additional assistance.

Get Support

Cheers.

Reply

Answer 2

Taj1970 Author

Level 1

5 points

Oct 11, 2023 4:28 PM in response to Taj1970

Thank you for the suggestion. I thought it fixed the problem but only worked one time (unfortunately). I did a restart after make the change, it worked then stopped working. I’ll see if Apple Support can assist.

Reply

Issue with Beats buds when using Siri, after iOS 17 update

Similar questions