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iPad update failed, error 1602

Does anyone know how to fix this?
I connected iPad to windowx xp desktop with latest itunes and it asked to update the iPad. After the update failed, it keeps showing connect to itunes on iPad, yet the itunes doesn't seem to recognize it. Also as I connect iPad it shows in the bottom right *Apple Mobile Device (recovery mode)* and Found New Hardware window pops up. Does this mean I will lose all apps and saved files/books? 😟

Message was edited by: HLemmik

Windows XP Pro

Posted on Aug 21, 2010 9:40 AM

Reply
8 replies

Aug 21, 2010 11:11 AM in response to HLemmik

Thanks but I'm not even able to recover at the moment.. I called in and did what the support suggested, uninstalling all 3 apple programs + itunes and quicktime and restarted, reinstalled itunes, restarted and plugged ipad back in. Result is still the same. iPad shows connect to itunes and my computer displays "Found New Hardware" window while itunes doesn't show any devices. So I'm guessing something with drivers?

This is what it shows in device manager:
http://designftw.com/iPad/ipad_devicemanager.jpg

I wish I didn't do the update at all 😟

Aug 21, 2010 11:22 AM in response to HLemmik

HLemmik wrote:
Thanks but I'm not even able to recover at the moment.. I called in and did what the support suggested, uninstalling all 3 apple programs + itunes and quicktime and restarted, reinstalled itunes, restarted and plugged ipad back in. Result is still the same. iPad shows connect to itunes and my computer displays "Found New Hardware" window while itunes doesn't show any devices. So I'm guessing something with drivers?

This is what it shows in device manager:
http://designftw.com/iPad/ipad_devicemanager.jpg

I wish I didn't do the update at all 😟


You need to do the updates, because they slowly improve the performance of your iPad. And soon, iOS 4.0 is coming, which you will absolutely want, because it take the iPad to a whole new world.

I'm not even close to being an expert on Windows, not having used it in about 10 years. But I've monitored this board for a while, so here are some suggestions:

1. Try a different USB port, if you have one. Don't use a USB hub, try to connect directly to your computer.
2. If possible, see if your cable is damaged. It happens.
3. Before doing this, just make sure you have complete backup files from your most recent backup. I'm not sure where to find them, but as I recall, they should be located in your iTunes files. Then, completely reset and wipe your iPad, by going to Settings, General, Reset. Again, don't even consider this if you can't find your backup locations. You might want to search these discussions with "backup AND Windows AND location" to see where they're located.

If none of this works, go to an Apple Genius. He can plug you into a Mac to see if the iPad has a problem.

Again, it's not the update that caused the problem, it's a corrupted file or something. You'll fix it, so don't worry.

Aug 21, 2010 12:03 PM in response to HLemmik

If you are signed into the same account that originally purchased the apps you can download them again for free. Note that you may get a receipt for $0.00. WHen you click on the Buy you should et a message that say you have already purchased the app and do you want to purchase/download it again? Just click yes.

Aug 21, 2010 12:03 PM in response to HLemmik

HLemmik wrote:
Thanks, got it to work. Restored everything except apps. When I search for apps I've already bought with the itunes account, it still shows "buy". So if I click buy, it won't charge again for them right?


No, it will charge you again. If you have proof that you bought them, you just need to contact Apple and they should (no guaranteed, but a pretty good shot) allow you to redownload them. There usually is a link in your email OR in the iTunes Store account management section.

iPad update failed, error 1602

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