Philips Monitor 499P - Ethernet, Webcam & Audio

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Philips Monitor 499P - Ethernet, Webcam & Audio

Hi, community,

I have a MacBook Pro 14" A2 Pro with macOS 14 Sonoma and a Philips monitor 499P, but macOS doesn't recognize the webcam, ethernet, and sound integrated into the monitor.

When I bought the MacBook Pro, this had macOS Ventura and all of the functionalities were okay (only the Ethernet needed to install a particular driver to work), but under the upgrade to Sonoma, the situation is really bad. All of the functionalities integrated into the monitor are broken.

Do you have any advice for me? I'm now proceeding with the downgrade to Ventura.

Silvio

MacBook Pro 14″, macOS 14.0

Posted on Oct 11, 2023 1:07 AM

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Answer 1

Oct 21, 2023 7:56 PM in response to silvio_balduzzi

Hi!

Here to help!

I understand that you are connecting a Philips 499P, great choice! But, I also understand that since Sonoma, they don't seem to work together.

Let's see.

MBr 14" A2 Pro 14.0

Philips 499P(9H?)

Well, I assume all hardware demands have been met, since it worked before [DisplayPort Alt Mode (DP Alt Mode) allows a USB-C equipped computer to connect directly to a display or monitor. The monitor will need to have a USB-C port for you to make this connection.])

There is something I'd like to try:

add a test user account ( > system settings > users and groups) - to see if it is "system-wide" or "account-specific".

I am however leaning, towards Philips, that they may have to upgrade their software (i.e. "it works on Ventura but not on Sonoma", along those lines).

But a test user is a great way to isolate further.

Let me know how I can help further!

Kind regards

RRD

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Answer 2

Oct 23, 2023 1:51 AM in response to WhisperingWempe

HI,

I reinstalled the MacBook Pro with macOS Ventura because I use this Mac for work and I can't find myself in a situation where most of the monitor functions don't work.

In the future I will be forced to upgrade to Sonoma again, but I hope that either Apple or Philips will do something in the meantime.

Thank you for your answer.

Silvio

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Philips Monitor 499P - Ethernet, Webcam & Audio

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