Family sharing

Hello Victoriab09,

Are you referring to the Screen Time passcode? If so, this article explains how to handle a forgotten Screen Time passcode: If you forgot your Screen Time passcode - Apple Support. Follow this guidance:

"How to reset the Screen Time passcode for your personal device

Use the steps below to change your Screen Time passcode on iPhone, iPad, or Mac. 

On your iPhone or iPad

1. Go to Settings > Screen Time. 
2. Tap Change Screen Time Passcode, then tap Change Screen Time Passcode again.
3. Tap Forgot Passcode?
4. Enter the Apple ID and passwordthat you used to set up the Screen Time passcode. Forgot your Apple ID password?
5. Enter a new Screen Time passcode, then enter it again to confirm.

On your Mac

1. Make sure that your Mac is updated to macOS Catalina 10.15.4 or later. 
2. Choose Apple menu  > System Settings or System Preferences, then click Screen Time.
3. Click Change Passcode, then click Forgot Passcode. 
4. Enter the Apple ID and passwordthat you used to set up the Screen Time passcode. Forgot your Apple ID password?
5. Enter a new Screen Time passcode, then enter it again to confirm.

If you have Share Across Devices turned on, your new Screen Time passcode will automatically update on those devices after you reset it. 

How to reset the Screen Time passcode for your child's device

If you’re using Family Sharing to manage a child’s account, the family organizer needs to reset the passcode on their device. 

On an iPhone or iPad

1. On the family organizer's device, go to Settings > Screen Time.
2. Scroll down and choose a child’s name under Family. 
3. Tap Change Screen Time Passcode, then tap Change Screen Time Passcode again. Then authenticate with Face ID, Touch ID, or your device passcode.
4. Enter a new Screen Time passcode, then enter it again to confirm.

On a Mac

1. Make sure that your Mac is updated to macOS Catalina 10.15.4 or later. 
2. Choose Apple menu  > System Settings or System Preferences, then click Screen Time.
3. Select a child's name from the pop-up menu. 
4. Click Change Passcode, then click Forgot Passcode. 
5. Enter the Apple ID and passwordthat you used to set up the Screen Time passcode. Forgot your Apple ID password?
6. Enter a new Screen Time passcode, then enter it again to confirm. 

If you have Share Across Devices turned on, your new Screen Time passcode will automatically update on those devices after you reset it. 

If you can't reset your Screen Time passcode

If you can't reset your Screen Time passcode, make sure that you're using the same Apple ID that you used when setting up the Screen Time passcode. This might be a different Apple ID than the one that you're signed in to on your device. If you're part of a Family Sharing group, it might be a family member's Apple ID or your child's Apple ID. 

If you still have issues resetting your Screen Time passcode, contact Apple Support."

We hope this helps. Let us know if we can assist with anything else at all. Take care.